Retail Sales Travel Consultant - Darwin, NT

Flight Centre Travel Group; Darwin; On-site; AUD 65,000 - 100,000; Full time

Benefits offered by this job

Travel discounts

Familiarisation trips

Travel & Tourism certificates

Job summary

Flight Centre Travel Group in Darwin (NT) is seeking a Sales Travel Consultant to join our on-site retail team. You will plan itineraries, book travel, and convert enquiries into bookings across multiple channels while aiming to hit individual KPIs and sales targets.

You’ll build a loyal customer base, handling everything from domestic trips to international holidays, and act as the travel expert for visa guidance, destination tips, and best travel windows.

Qualifications

• Excellent organisational skills and calendar management.
• Strong passion for travel and helping customers.
• Ability to meet sales targets under pressure.
• Proficient with travel booking systems.
• Excellent communication skills.

Responsibilities

• Work full-time, on-site in one of our retail stores on a rotating roster across a 7-day trade.
• Plan itineraries, book travel and convert enquiries into bookings in person, over the phone and via email for our customers.
• Work towards KPIs and sales targets, selling flights, accommodation, car hire, tours, travel insurance and more.
• Build a customer base of new and returning customers from regular domestic bookings to international holidays.
• Be the expert and assist customers with visas, travel advice, packing lists, and destination information.

Skills

Organisational skills

Passion for travel

Sales focus

Computer literacy

Customer service

Tools

Travel booking systems

Job description

Retail Sales Travel Consultant - Darwin, NT

Job no: 529118
Brand: Flight Centre Brand
Work type: Full time
Location: Northern Territory
Categories: Sales and Customer Service

If you’re looking for the next stamp in your career passport, we’re looking for Sales Travel Consultants across Darwin who are keen to dazzle, discover, and delight our customers at the following Flight Centre stores:

• Gateway Palmerston

Are you ready to turn your love of travel into a career that takes you further than you ever imagined personally and professionally? Your Flight Centre journey is uniquely yours - and we’re here to champion it, celebrate it, and help it take flight. As a Flightie you’re not just building a career - you’re shaping a life filled with purpose, connection, and discovery. If you’re looking for the next stamp in careers passport - we’re looking for Sales Travel Consultants across Australia who are keen to dazzle, discover and delight our customers! Navigate your career. Explore the world.

What you’ll be doing - where your passion will meet purpose!

• Work full-time, on-site in one of our retail stores on a rotating roster across a 7-day trade
• Plan itineraries, book travel and convert enquiries into bookings in person, over the phone and via email for our customers
• Work towards individual KPIs and sales targets where you’ll sell the whole holiday including flights, accommodation, car hire, tours, travel insurance, cruises, transfers and more
• Build a customer base of new and returning customers from regular domestic bookings to lavish international holidays and everything in between
• Be the expert! Assist our customers with their travel related questions including visas, best time of year to travel, what to pack, where to eat, what to avoid, you name it!
• Enjoy a base wage plus an uncapped incentive payment structure where you earn a percentage of every sale, your pay is completely uncapped!

What we’re looking for - do you have the travel bug?

• Great organisational skills - you’re the type to take notes, manage your calendar well and are quick to respond to your customer’s phone calls and emails
• A genuine passion for travel and desire to help open up the world to our customers!
• Determination to meet your sales targets and KPIs while balancing your workload in a high-pressure environment (think customers lining up, phones ringing, email inbox filling!)
• Enthusiasm, passion and a warmth that makes our customers want to book with you every time!
• A savviness with computers, ready to toggle between various complex systems when finding the right flight and package options for your customer

What you will gain from a career with Flight Centre - let’s unpack the benefits!

We'll boost your wage to $65K equivalent for your first 90 days while you learn the ropes! Average earnings for a Travel Consultant in their first year are $70K, while Senior Consultants average $100K and Team Leaders average $138K annually - including superannuation and penalty rates.

Become a true expert – access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration

Get qualified for free with a Certificate 3 & 4 in Travel & Tourism (worth 20k!) through Australian Apprentice Training - you may also be eligible to receive direct financial support while you study

Thrive in a workplace that embraces individualism – come as you are!

Okay, I’m in!

Are you keen to join our team of Flighties? Your application to be read by a real human, no AI here! If your application is successful, you’ll be invited to have a 15-minute phone interview with one of our dedicated team of recruiters. Get ready to work, travel and grow.

Why is Flight Centre such a great place to work?

We are devoted to being a global employer of choice by nurturing our legendary culture - focused on our people and infused with adventure and accountability. We uplift and support our team through a compelling Employee Value Proposition that offers exciting career and travel opportunities, fantastic benefits, a meaningful sense of purpose and well-deserved recognition. Explore us on LinkedIn or check out our careers page at www.fctgcareers.com

*Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*

#LI-GA1#FCB#LI-Onsite

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