Retail Sales Travel Consultant

Flight Centre Travel Group; Darwin; On-site; AUD 65,000 - 138,000; Full time

Benefits offered by this job

Travel discounts

Familiarisation trips

Career growth opportunities

Travel training

Job summary

Flight Centre Travel Group is hiring a Retail Sales Travel Consultant in Australia. You will plan itineraries, book travel and convert enquiries across in-store, phone and email channels.

Earn a base wage plus uncapped incentive payments, with earnings potential from $65K to well over six figures for top performers. Develop expert knowledge across flights, hotels and travel services while delivering exceptional customer service.

Qualifications

• Experience in travel sales or customer service environments.
• Ability to plan itineraries and convert enquiries into bookings.
• Strong organisational and time-management skills.
• Excellent communication and responsive to customer inquiries.

Responsibilities

• Plan itineraries and book travel in person, over the phone and via email.
• Book holidays including flights, accommodation, car hire, tours, insurance, cruises, transfers.
• Build a customer base from domestic bookings to international holidays.
• Meet sales targets and KPIs in a high-pressure environment.
• Assist customers with travel questions and provide expert advice.

Skills

Sales target achievement

Customer service

Organisation

Communication

Proactive sales

Tools

CRM systems

Job description

Retail Sales Travel Consultant - Casuarina, NT

Job no: 533000
Brand: Flight Centre Brand
Work type: Full time
Location: Western Australia
Categories: Sales and Customer Service

Are you ready to turn your love of travel into a career that takes you further than you ever imagined personally and professionally? Your Flight Centre journey is uniquely yours - and we’re here to champion it, celebrate it, and help it take flight. As a Flightie you’re not just building a career - you’re shaping a life filled with purpose, connection, and discovery. If you’re looking for the next stamp in careers passport - we’re looking for Sales Travel Consultants across Australia who are keen to dazzle, discover and delight our customers! Navigate your career. Explore the world.

What you’ll be doing - where your passion will meet purpose!

• Work full-time, on-site in one of our retail stores on a rotating roster across a 7-day trade

• Plan itineraries, book travel and convert enquiries into bookings in person, over the phone and via email for our customers

• Work towards individual KPIs and sales targets where you’ll sell the whole holiday including flights, accommodation, car hire, tours, travel insurance, cruises, transfers and more

• Build a customer base of new and returning customers from regular domestic bookings to lavish international holidays and everything in between

• Be the expert! Assist our customers with their travel related questions including visas, best time of year to travel, what to pack, where to eat, what to avoid, you name it!

• Enjoy a base wage plus an uncapped incentive payment structure where you earn a percentage of every sale, your pay is completely uncapped!

What we’re looking for - do you have the travel bug?

• You’re a seasoned traveller with a history of international destinations (and even more on your bucket list!) and you’re the go-to person in your circle for travel recommendations, tips and tricks

• Great organisational skills - you’re the type to take notes, manage your calendar well and are quick to respond to your customer’s phone calls and emails

• Determination to meet your sales targets and KPIs while balancing your workload in a high-pressure environment (think customers lining up, phones ringing, email inbox filling!)

• Enthusiasm, passion and a warmth that makes our customers want to book with you every time!

• A savviness with computers, ready to toggle between various complex systems when finding the right flight and package options for your customer

What you will gain from a career with Flight Centre - let’s unpack the benefits!

We'll boost your wage to $65K equivalent for your first 90 days while you learn the ropes! Average earnings for a Travel Consultant in their first year are $70K, while Senior Consultants average $100K and Team Leaders average $138K annually - including superannuation and penalty rates.

Become a true expert – access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and EOFY Celebration

Get qualified for free with a Certificate 3 & 4 in Travel & Tourism (worth 20k!) through Australian Apprentice Training - you may also be eligible to receive direct financial support while you study

Thrive in a workplace that embraces individualism – come as you are!

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Are you keen to join our team of Flighties? no AI here! If your application is successful, you’ll be invited to have a 15-minute phone interview with one of our dedicated team of recruiters. Get ready to work, travel and grow.

Why is Flight Centre such a great place to work?

We are devoted to being a global employer of choice by nurturing our legendary culture - focused on our people and infused with adventure and accountability. We uplift and support our team through a compelling Employee Value Proposition that offers exciting career and travel opportunities, fantastic benefits, a meaningful sense of purpose and well-deserved recognition. Explore us on LinkedIn or check out our careers page at www.fctgcareers.com

*Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *

Applications close: