Retail Sales Supervisor — Lead Customer Experience

Suzanne Grae; Greater Shepparton; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Team member discount

In-store training

Career progression

Monthly rewards

Job summary

Suzanne Grae in Australia is seeking a Permanent Full-Time Sales Team Member to drive store success through outstanding customer service and a passion for selling. You will maximize sales, maintain visual merchandising, and support daily operations for a top shopping experience.

This role offers a fixed 38-hour week roster with a supervisory element, opening/closing procedures, and team leadership. Benefits include staff discounts on Suzanne Grae brands, ongoing training and career progression,

Responsibilities

• Drive sales by achieving daily and team sales targets through effective customer interactions.
• Provide exceptional customer service and fitting room assistance to ensure a positive shopping experience.
• Maintain and replenish stock efficiently to ensure a well-stocked, visually appealing store.
• Support with visual merchandising and layout changes to uphold store presentation standards.

Job description

As a Permanent Full-Time Sales Team Member, you'll drive store success through outstanding customer service and a passion for selling. You'll be responsible for maximizing sales, maintaining visual merchandising standards, and supporting daily operations while ensuring an exceptional customer experience.

Ideal candidates thrive in a fast-paced retail environment, love interacting with people, and have a flexible, team-oriented approach.

ROSTER

This role offers permanent fixed shifts on a full-time, 38 hours per week roster, providing stability while offering the flexibility to balance your personal and professional life.This is a Supervisory role which involves overseeing the store, opening and closing procedures, managing the team, and ensuring excellent customer service.

Week 1: Monday 8:45am – 5:45pm | Tuesday 8:45am - 5:30pm | Wednesday 9am - 5:30pm | Thursday 9am - 5:30pm | Friday 9am - 5:15pm| Total: 38 hours

Week 2: Tuesday 8:45am - 5:30pm | Wednesday 9am - 5:30pm | Thursday9am - 5:30pm | Friday 9am - 5:45pm | Saturday 8:45am - 5:15pm| Total: 38 hours

As a Sales Team Member, your role involves:

• Drive sales by achieving daily and team sales targets through effective customer interactions.
• Provide exceptional customer service and fitting room assistance to ensure a positive shopping experience.
• Maintain and replenish stock efficiently to ensure a well-stocked, visually appealing store.
• Support with visual merchandising and layout changes to uphold store presentation standards.

We offer some amazing benefits, including:

• Our comprehensive online learning program followed by instore training with your Store Manager.
• Excellent career progression involving regular training and on the job development.
• 50% team member discount off Sussan Group brands | Suzanne Grae, Sportsgirl & Sussan
• Access to monthly in store sales rewards and incentives.
• Discounted private health insurance through Medibank Private.

Why work for Suzanne Grae?

When it comes to making people feel great, we don’t stop with our customers. Here’s why you should choose a career at Suzanne Grae and join a team that celebrates your individuality and passion for fashion:

• Join a Certified B Corporation and become a member of a dynamic and purpose-driven company.
• Opportunities for all team members to be involved in ourimpact initiatives, including our Reconciliation Action Plan (RAP)
• Participate in our long-standing community partnership program with the Women’s Community Shelters.
• Join a supportive team that values collaboration, creativity, diversity and growth.

About Suzanne Grae

At Suzanne Grae, we’re committed to making fashion easy for every-body. Since our first store opened in 1968, Suzanne Grae has grown to become a household name, clothing generations of women across Australia.

As part of The Sussan Group, we're proud to be a Certified B Corporation™. This certification independently verifies that the Sussan Group meets high standards of performance, accountability, and transparency. Our commitment to sustainability and social impact benefits everyone—from our team to our customers, and our suppliers. We are a part of a close-knit fashion family with the heartfelt intention of making a meaningful difference in the lives of all Australian women.

If this opportunity aligns with your skills and aspirations, we would love to connect with you.

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.

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