Retail Sales Officer

Chemist Warehouse; Preston; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary reviews

Work from home 1 day/week

Paid parental leave

Employee discounts

Job summary

Sigma Healthcare is seeking a Training Coordinator based at the Preston Support Office to coordinate and deliver face-to-face training, creating practical learning resources for store teams across Australia.

You will partner with suppliers and stakeholders to identify learning needs, evaluate training outcomes and strengthen in-store performance and customer experience.

Qualifications

• Minimum three years’ experience in pharmacy retail.
• Professional healthcare industry experience.
• Strong presentation skills delivering training and information sessions.
• Excellent written and verbal communication.
• Strong organisational, planning and time management with attention to detail.
• Ability to work autonomously and within a team.
• Proactive approach, willingness to learn and remain calm under pressure.
• Adaptable to changing priorities and stakeholder needs.
• MS Office Suite skills and SharePoint experience preferred.

Responsibilities

• Coordinate and deliver the face‑to‑face training programs with suppliers and internal teams.
• Develop engaging training materials and practical resources that build product knowledge and sales capability.
• Partner with Marketing, Buying and other stakeholders to identify learning needs and address knowledge gaps.
• Align training content with commercial objectives and opportunities to improve in‑store sales performance.
• Build strong supplier and educator relationships to plan and facilitate product education initiatives.
• Analyse sales data, performance metrics and training outcomes to evaluate program effectiveness.
• Use feedback and results to improve future training and provide actionable recommendations to internal teams and suppliers.
• Maintain effective relationships with stores and colleagues across the business, sharing information and supporting team priorities.

Skills

Pharmacy retail

Presentation skills

Communication skills

Organisational skills

Teamwork

Autonomous work

Time management

MS Office

SharePoint

Tools

MS Office Suite

SharePoint

Job description

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Our Retail Sales & Training Department supports store teams across Australia with practical training that builds product knowledge, sales capability and customer service skills. Working closely with suppliers and internal teams, the department coordinates monthly learning sessions and develops resources that help our pharmacy teams deliver a knowledgeable, positive customer experience.

About the Role

Based at our Preston Support Office and reporting to the Group Sales & Training Manager, you will assist in the coordination and delivery of the face‑to‑face training and create practical learning resources for store teams. You will partner with suppliers, educators and internal stakeholders to identify learning needs, evaluate training outcomes and strengthen in‑store performance and the customer experience.

Role Responsibilities

• Assist in the coordination and delivery of the face‑to‑face training programs with suppliers, educators and internal teams.
• Develop engaging training materials and practical resources that build product knowledge and sales capability.
• Partner with Marketing, Buying and other stakeholders to identify learning needs and address knowledge gaps.
• Align training content with commercial objectives and opportunities to improve in‑store sales performance.
• Build strong supplier and educator relationships to plan and facilitate product education initiatives.
• Analyse sales data, performance metrics and training outcomes to evaluate program effectiveness.
• Use feedback and results to improve future training and provide actionable recommendations to internal teams and suppliers.
• Maintain effective relationships with stores and colleagues across the business, sharing information and supporting team priorities.
• Follow company policies and workplace health and safety requirements, taking reasonable care of your own and others’ wellbeing.

Who are we looking for?

• A minimum of three years’ experience in pharmacy retail.
• Professional experience in the healthcare industry.
• Strong presentation skills and confidence delivering training and information sessions to small and large audiences.
• Highly developed written and verbal communication skills.
• Strong organisational, planning and time management skills, with a high level of attention to detail.
• The ability to work autonomously and contribute effectively within a team.
• A proactive approach, willingness to learn and the ability to remain calm under pressure.
• An adaptable, flexible approach to changing priorities and stakeholder needs.
• Microsoft Office Suite skills and experience with SharePoint will be highly regarded.

Why Join Us?

Grow your career with purpose – Access a wide range of learning and development programs, including our internally designed leadership pathway to support your long‑term growth. Be part of a purpose‑driven organisation making a difference in healthcare, working with a collaborative and supportive team.

Be rewarded for your impact – Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.

Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We’re committed to supporting our people through life’s important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.

Paid parental leave – We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.

Exclusive savings – Access generous employee discounts across a wide range of products with our partnership with Flare, including company‑wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank and novated leasing.

Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.

Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee confectionary and bakery items.

Easy commuting – Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress‑free.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

Sigma Healthcare is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and encourage you to apply, even if you don't meet every requirement listed.