Retail Sales Associate - Dynamic Customer Experience

Smokemart & GiftBox; Bunbury; On-site; AUD 45,000 - 55,000; Full time

Job summary

Smoke Mart & Giftbox in Western Australia is seeking a Sales Assistant to join our team, delivering friendly, high-quality customer service in a busy retail environment.

You will handle cash and EFTPOS accurately, learn product knowledge across all pillars of the business, support merchandising and store presentation, and work toward budgets, targets and KPI’s.

A valid Police Check is required if successful in the interview stage.

Qualifications

• Customer service oriented with ability to build rapport.
• Experience in busy retail environments preferred.
• Police Check required if interview is successful.

Responsibilities

• Providing high levels of customer service and building strong rapport.
• Sound cash handling and EFTPOS operations.
• Learn and maintain solid product knowledge across all pillars of the business.
• Maintain high store standards, assist with merchandising and presentation.
• Work towards budgets, targets and KPI’s.
• Assist with stock control and quality management.
• Follow national legislation, WHS and security guidelines.

Skills

Customer service

Cash handling

Product knowledge

Merchandising

Stock control

WHS compliance

Tools

Eftpos

POS system

Job description

Who We Are

For over three decades, Smoke Mart & Giftbox has been the go-to destination for all things tobacco and gifting. We not only pride ourselves on providing customers with quality products and specialised service but also promoting a supportive and positive culture for our team. We can proudly say that the SMGB team supports equality and diversity, which is reflected throughout all our departments and our more than 250 stores nationwide!

Today, SMGB is part of the Viva Energy group – an ASX-listed powerhouse with a driving ambition to become Australia’s largest convenience retailer. Combining Viva Energy Australia’s incredible network of more than 1,000 locations around the country with SMGB’s wholesale tobacco distribution channel, we are now able to offer our amazing range of products and services on a truly grand scale.

There has never been a more exciting time to join our team as we set out to redefine the retail landscape in Australia.

More About You – Sales Assistant

The ideal candidate will have a customer first mentality with a strong passion for creating a fun, authentic shopping experience. You will be part of a progressive business which values and supports internal career growth. We are looking for a team member who thrives in a busy sale driven environment, whilst having a laugh (and the occasional dance-off!) with each customer that walks through our doors.

Your Role

• Providing high levels of customer service and building strong rapport
• Sound Cash Handling and Eftpos
• Learn and maintain solid product knowledge across all pillars of the business
• Maintain high level of store standards, assist with merchandising and presentation
• Work towards budgets, targets and KPI’s
• Assist with stock control and quality management
• Follow national legislation, WHS and security guidelines
  
  

You Will Also Have

• A passion for meeting and exceeding sales targets
• Proven ability to work within a fast-paced retail environment
• A happy, friendly and energetic personality
• A desire to deliver high quality customer service
• Valid Police Check Report is required if successful in interview stage
  
  

Would you like to know more? If your passionate about customer service and want to build a career with an iconic brand, hit Apply Now!