Retail Sales Assistant

Total Tools; Mackay Regional; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Product discounts

Onsite parking

Free Employee Assistance Program

Ongoing product training in market‑led

Job summary

Total Tools Mackay is seeking a Full-Time Retail Sales Assistant who loves tools and trades. You will engage customers, process sales, and contribute to a well-presented store while building lasting relationships with customers and colleagues.

Join a team-focused environment offering ongoing product training in brands like Bosch, Makita, Milwaukee, and competitive wages with flexible rosters. Prior retail or trade experience is valued, and computer literacy is essential.

Qualifications

• Previous retail and/or trade experience is desirable.
• Passion for tools and trades is essential.
• Enthusiastic, highly motivated, and a great teammate.
• Dedicated to providing exceptional customer service.
• Comfortable with technology and computer literacy.
• Available for weekdays, weekends and some public holidays.

Responsibilities

• Process sales transactions accurately.
• Provide advice and information on products.
• Support customer queries and offer solutions.
• Maintain well-presented store displays and product presentation.
• Handle and process customer orders and requests.

Skills

Customer service

Product knowledge

Interpersonal skills

Technology literacy

Flexible availability

Tools

POS systems

Job description

• Full Time Role with Australia's Ultimate Tool Shop!
• Product Discounts, Onsite Parking & Free Employee Assistance Program
• Ongoing Product Training in Market Leading Brands like Bosch, Makita, Milwaukee

Total Tools Mackayis looking for aFull-TimeRetail Sales Assistant, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.

This position will suit a motivated individual with strong attention to detail and a focus on customer service. Working with a variety of team members and customers, you will have excellent interpersonal skills and the ability to build solid, long-term relationships.

What will you be doing?

• Processing sales transactions
• Providing advice and information on products
• Supporting customer queries and offering solutions
• Maintaining store displays and ensuring a well-presented store
• Processing and maintaining customer orders

Does this sound like you?

• Previous retail and/or trade experience – you might be a retail star, or a tradie looking for a break from the tools
• Has worked with, understands, and has a passion for tools
• Enthusiastic, highly motivated, and a phenomenal teammate
• Dedicated to providing exceptional customer service
• Comfortable with technology – computer literacy is a must
• Available for weekdays, weekends, and some public holiday work

Why work for us?

For 30 years,Total Toolshas operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

Our operating model is one that respects and invests in our team and customers. We live by our values-One Team, Own it & Get it Done, Customer First & Be the Difference!

We also offer:

• Competitive wages, with flexible rosters
• Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
• Commitment to ongoing job security, development, and growth

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.