Retail Sales Assistant

Baby Bunting; Gosford; On-site; AUD 3,031,000 - 3,857,000; Part time

Benefits offered by this job

Competitive pay

Paid parental leave

Training & development

Employee assistance

Team discounts

Benefits app access

Job summary

Baby Bunting is Australia’s largest nursery specialty retailer, dedicated to supporting parents through every step of their journey. We’re looking for a Retail Sales Assistant who delivers brilliant customer service and creates meaningful in-store experiences for new and expectant parents.

Based in West Gosford, this permanent part-time role offers a friendly team, flexible shifts, and opportunities for growth. Join us to help families make the best choices with empathy and professionalism.

Qualifications

• Prior Customer Service Experience.
• Ability to work in a fast-paced environment.
• High Standards in customer service and store presentation.
• Proficient in calming irate customers and resolving issues with empathy and professionalism.
• Physical requirements: Lift up to 15kgs, ability to wear a headset, stand and walk for prolonged periods.

Responsibilities

• Engage with and understand the needs of new and expectant parents, providing personalised assistance and product recommendations.
• Guide customers through product features and benefits to help them make informed choices.
• Maintain accurate stock levels and ensure the store is well-presented and organized.
• Work a rotating roster of flexible shifts across weekdays, evenings, and weekends.

Skills

Customer service

Fast-paced environment

Store presentation

Empathy

Team collaboration

Job description

Baby Bunting is Australia's largest nursery speciality retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

Ready to connect, support, and make a real impact? If you’re passionate about delivering brilliant customer service, creating meaningful in-store experiences, and supporting parents and carers, this is your moment!

Located in the West Gosford retail precinct, this store is surrounded by a mix of major retailers, home and lifestyle outlets, creating a convenient and active environment for staff and customers. It’s easily accessible by car with ample onsite parking, while local bus services provide public transport access. With nearby cafés, takeaway spots and shopping facilities, there are plenty of options for a quick coffee or relaxed lunch break.

Employment Type – Permanent Part-Time

Roster – Monday 8:30am–12:30pm | Thursday 9:00am–1:00pm | Saturday 9:00am–5:00pm

About the Role

As a Retail Sales Assistant, you’ll be responsible for delivering exceptional customer service, fostering a positive shopping experience, and supporting new and expectant parents on their journey. We’re looking for someone who is passionate about helping others and thrives in a dynamic retail environment.

Here’s What You’ll Be Doing

• Customer Engagement – Connect with and understand the needs of new and expectant parents, providing personalised assistance and product recommendations.
• Product Demonstration – Guide customers through product features and benefits, ensuring they make informed choices.
• Stock Management – Maintain accurate stock levels and ensure the store is well-presented and organised.
• Flexible Scheduling – Work a rotating roster of flexible shifts across weekdays, evenings, and weekends.

About You

You’re a proactive and approachable individual who thrives in a fast-paced retail environment. You have a genuine passion for helping others and delivering exceptional customer service.

What You Bring To The Team

• Prior Customer Service Experience.
• Ability to work in a fast-paced environment.
• High Standards in customer service and store presentation.
• Proficient in calming irate customers and resolving issues with empathy and professionalism.
• Physical Requirements: Able to lift up to 15kgs between floor and shoulder, 10kgs above shoulder height. Ability to wear a headset to communicate with the team on the shop floor. Stand and walk for prolonged periods of time.

The Perks & Benefits

• A supportive, friendly team culture that celebrates wins and supports your goals.
• Competitive salary / hourly rate
• Paid parental leave to support you and your family.
• Training pathways to support your growth and career development.
• Employee Assistance Program for your wellbeing.
• Generous team discounts.
• Exclusive access to our Employee Benefits App for you & one loved one – discounts across fuel, groceries, entertainment & much more.

Please Note

• Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.
• Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History Check.

We use Sapia.ai to help with the first step of screening with our wonderful Talent team reviewing every response and makes all hiring decisions. Any personality insights you receive are just for you and aren’t shared with Baby Bunting or used to decide your suitability.

At Baby Bunting, we’re proud to offer fair and equitable pay under the Enterprise Bargaining Agreement (EBA), providing clarity, consistency, and confidence around pay and conditions. Hourly rates may vary based on age, role, and when shifts are worked, with higher rates available on weekends and public holidays.