Retail Postal Leader

Australia Post; Kempsey; On-site; AUD 93,000 - 120,000; Full time

Benefits offered by this job

Training and development

Post Perks discounts

Job summary

Australia Post Kempsey Post Shop is seeking an experienced Retail Postal Leader to professionally manage the retail outlet, maximise sales opportunities and drive profitability while maintaining high customer service standards.

You will lead an established team, coach staff, manage daily operations, ensure compliance, and deliver a seamless customer experience that keeps Australians connected and supports local businesses.

Qualifications

• Minimum of 5 years experience in effectively leading a team.
• Experience in delivering high standards of customer service.
• Strong understanding of retail operations and processes.

Responsibilities

• Leading a team and equipping them to meet financial and service targets.
• Performing customer sales and service transactions with a collaborative approach.
• Ensuring compliance and legal requirements are met while developing staff.
• Driving revenue growth and profitability through strong retail management.

Skills

Team leadership

Customer service

Retail operations

Financial management

Communication

Tools

POS systems

Sales software

Job description

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Name

Site / Location

Kempsey Post Shop

Ref #

12387222

Entity

Australia Post

Opening Date

01-Sep-2026

Suburb

Kempsey

State

Work Type

Permanent Full Time

Description & Requirements

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Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.

As our Retail Postal Leader, you’ll be leading an established team at the local Post Office and play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.

Every year around one million customers walk into one of Australia Post’s 4,400 Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

About the opportunity

As our Retail Postal Leader, you'll professionally manage the retail outlet to meet the commercial and customer objectives of Australia Post. The successful candidate will apply effective business management skills and practices to maximise sales opportunities, improve profitability, productivity, and team engagement, grow revenue, and provide consistently high standards of customer service.

What's on Offer

• Salary commences at $93,686 + 12% superannuation
• Monday to Friday 8.45am-5.06pm
• On the job training with a supportive team

You’ll be

• Leading a team and instrumental in equipping them to meet financial and service targets.
• Performing customer sales and service transactions, setting a high bar for your team through a collaborative approach to relationship building with customers, understanding and delivering on their needs.
• Committed to building and developing your team,whileensuring allbusiness activities meet current compliance and legal requirements.

About you

• You’re friendly, enthusiastic and reliable and you love working in a team environment.
• Minimum of 5 years experience in effectively leading a team
• You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
• Extensive knowledge of retail operations and processes, products, and services.
• Demonstrated ability to establish a collaborative working relationship with customers.
• Evidence of having skills to lead and facilitate the implementation and acceptance of change within the workplace.
• Proven ability to develop the skills and expertise of team members.
• Experience in a similar customer-facing role which required effective and efficient resolution of customer complaints.
• Demonstrated business and commercial management skills with the ability to analyse actual performance and to implement strategies to improve business operations.
• Demonstrated high level interpersonal, written, and oral communication skills and an ability to establish and maintain effective working relationships with all levels of management and staff within the organisation.
• A strong understanding of financial management and planning and therein the ability to grow profitable revenue ensuring better returns on investment.

What else is in it for you?

• We invest in you for the long term, encouraging growth through development and training
• Be part of a culture where everybody feels that they belong, are valued and can bring their authentic self to work every day.
• Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
• Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [e-mail] .

See and hear what life is like working with our customers: