Retail Manager | SA

The Estée Lauder Companies Inc.; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Estée Lauder Companies Inc. in Adelaide, Australia is seeking a Store/Retail/Counter Manager to lead and coach a team of Sales Associates, driving sales, service and operational targets.

You will own the store’s business plan, recruit customers through events and CRM, and guide a high-performing team to deliver exceptional customer experiences. This role requires proven retail leadership, scheduling, inventory control and cash reconciliation, with flexibility to work retail hours including

Qualifications

• Proven retail management experience, preferably cosmetics.
• Ability to provide inspirational and personalized service.
• Experience with sales targets, scheduling and planning.
• Experience with inventory and cash reconciliation.
• Proven track record of team leadership.
• Experience creating in-store events.
• Availability to work retail hours.

Responsibilities

• Lead, coach and develop Sales Associates to achieve sales and service targets.
• Create and execute an agile business plan to recruit and retain customers.
• Organize in-store events to drive customer engagement.
• Provide exceptional customer relationship management and leadership of the team.
• Ensure operational targets including inventory and cash reconciliation.

Skills

Leadership

Customer service

Sales analysis

Staff scheduling

In-store events

Tools

POS software

Microsoft Office

Job description

Description (Expressions of Interest)

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Please wait...

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview