Retail Manager | QLD

The Estée Lauder Companies; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Estée Lauder Companies in Brisbane is seeking a dynamic Store/Retail/Counter Manager to lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through in-store events, CRM and frontline marketing, while ensuring excellent customer relationships and a high-performing team.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling.
• Previous retail operations experience including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience of creating and executing in-store events.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft Office.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic in-store events and customer relationship management.
• Oversee in-store events and front line marketing to drive traffic and sales.
• Ensure staff coverage for all shifts, including days, nights, weekends and special events.
• Manage inventory, facilities and cash reconciliation.
• Maintain a high standard of customer experience aligned with brand values.

Skills

Retail leadership

Customer service

Business planning

Sales targets & analytics

Staff scheduling

Event management

Coaching / development

Tools

POS software

Microsoft Office

Job description

DescriptionWe are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.QualificationsProven retail management/assistant retail management experience preferably within cosmeticsThe ability to provide inspirational, authentic and personalized customer servicePrevious business planning experience including setting sales and customer service targets, sales analysis and staff schedulingPrevious retail operations experience including inventory and facilities management and cash reconciliationProven track record of leading a team to achieve sales and customer service targetsExperience of creating and executing in-store eventsAbility to work retail hours including days, nights, weekends and special events in a fast-paced work environmentPrevious experience with retail point-of-sale softwareProficient in Microsoft officeapplicants must be able to provide proof of right to live and work in the country if invited to attend for interview