Retail Manager: Fresh Grocery Leader (Full-Time)

Australian Paralegal Services Pty Ltd; Canberra; On-site; AUD 84,000 - 88,000; Full time

Job summary

FOUR SEASONS GARDEN FRESH PTY LTD trading as Hualong Supermarket in Canberra is seeking a dedicated Retail Manager to oversee day-to-day operations, product selection, purchasing, pricing, and staff management. You will ensure excellent customer service, stock levels, and store presentation while maintaining compliance and operational efficiency.

The role is a permanent full-time position, with a minimum 38-hour week and flexibility to work weekends and public holidays as required by the

Qualifications

• Qualification in Retail Management, Business, Management, or closely related discipline, or equivalent relevant skills and experience.
• Minimum one (1) year of relevant recent experience in retail management or supermarket operations.
• Experience supervising and coordinating retail staff in a busy customer-facing environment.
• Sound understanding of retail merchandising, pricing, sales, and customer service practices.
• Ability to work with fresh, frozen, grocery, and specialty food product ranges.
• Strong organisational, communication, problem-solving, and commercial decision-making skills.
• Ability to work a flexible full-time roster, including weekends and public holidays as required by the business.

Responsibilities

• Determine appropriate product ranges and product mix based on customer demand, seasonal requirements, sales performance, and store operations.
• Monitor stock levels and product availability across grocery, fresh, frozen, and specialty food ranges.
• Maintain merchandising, product presentation, pricing, and service standards throughout the store.
• Review sales activity and customer purchasing patterns to identify opportunities to improve product selection and store performance.
• Coordinate the receipt, storage, display, and replenishment of merchandise.
• Coordinate purchasing activities and liaise with suppliers to maintain reliable product availability.
• Monitor inventory levels and identify replenishment requirements.
• Review supplier pricing, product availability, quality, and delivery performance.
• Maintain appropriate stock rotation and storage practices, particularly for fresh and frozen products.
• Minimise stock loss, wastage, damage, and unnecessary inventory costs.
• Maintain accurate stock records and monitor inventory movements.
• Assist in formulating and implementing pricing and promotional strategies for supermarket products.
• Monitor sales performance and identify opportunities to improve revenue and customer engagement.
• Promote products and seasonal or promotional offerings within the store.
• Provide customers with assistance and information regarding products and their use where appropriate.
• Address customer concerns and maintain a high standard of customer service.
• Ensure the store provides a clean, organised, accessible, and welcoming shopping environment.
• Coordinate the selection, induction, training, supervision, and day-to-day allocation of retail staff.
• Prepare staff rosters and allocate duties according to operational requirements.
• Provide guidance and supervision to staff to maintain productivity and customer service standards.
• Monitor staff performance and address operational issues as required.
• Ensure compliance with workplace health and safety requirements and applicable retail procedures.
• Maintain appropriate records relating to stock, sales, purchasing, staff activities, and financial transactions.
• Assist with budgeting and monitoring store expenditure and operating costs.

Job description

FOUR SEASONS GARDEN FRESH PTY LTD trading as Hualong Supermarket in Canberra is seeking a dedicated Retail Manager to oversee day-to-day operations, product selection, purchasing, pricing, and staff management. You will ensure excellent customer service, stock levels, and store presentation while maintaining compliance and operational efficiency.

The role is a permanent full-time position, with a minimum 38-hour week and flexibility to work weekends and public holidays as required by the