Retail Manager - Chemist Warehouse Brighton Vic

Chemist Warehouse Group; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Recognition programs

Employee Assistance Program (EAP)

Flexible rosters

End-of-year awards

Job summary

Sigma Healthcare is seeking a proactive Retail Manager to lead and develop store teams across our pharmacy network. Based in Melbourne, you will work alongside the Managing Pharmacist to deliver outstanding customer service and efficient store operations.

You’ll recruit, train, and coach staff, manage rosters, uphold OH&S and company policies, and drive stock control while maintaining a positive, motivated workplace culture.

Qualifications

• Experience managing a team in a retail/pharmacy environment.
• Proven ability to drive customer satisfaction and staff development.
• Strong communication with stakeholders.

Responsibilities

• Lead and coach staff to meet service standards.
• Coordinate recruitment and training.
• Ensure compliance with policies and OH&S.
• Oversee stock replenishment and store operations.
• Resolve staffing and stock discrepancies.

Skills

Customer service

Leadership

Communication

Problem-solving

Attention to detail

IT literacy

Tools

POS systems

Job description

About the Opportunity

This is an exciting opportunity for a Retail Manager to join our fast-paced, growing business! The primary role of the Retail Manager is to lead and manage employees, working alongside the Managing Pharmacist.

What's in it for you?

• You’ll have access to ongoing training and support to grow your career

• Enjoy a positive team culture with great perks like staff discounts, recognition, and regular celebrations

• We prioritise your wellbeing with a confidential Employee Assistance Program (EAP)

• Flexible rosters help you balance work and life

• We’re committed to creating a workplace where people feel valued, with service recognition and end-of-year awards!

A typical day might look like:

• Assisting with customer service queries

• Coordinating staff recruitment

• Coordinating staff training and development activities

• Ensuring organisational policies and procedures are followed

• Maintaining workplace Occupational Health and Safety

• Resolving staffing issues and stock discrepancies

• Supporting and contributing a cooperative organisational culture

About you:

• Ability to manage underperforming staff and other staffing issues that may arise

• Dedicated work ethic

• Effective leadership and management skills

• Efficient problem-solving skills

• Excellent customer service skills

• Eye for detail and accuracy

• Proficiency in using computer systems

• Strong communication skills among all stakeholders

Our team members work in our pharmacies throughout their shift, often standing for long periods. Stock replenishment can involve repeated movements and lifting heavier items, so please keep this in mind when applying.

About us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.