Retail Manager

The Glen Hotel Pty; Palmerston; On-site; AUD 70,000 - 90,000; Full time

Job summary

TerryWhite Chemmart Palmerston is seeking a hands-on Retail Manager to lead the day-to-day operations of our busy community pharmacy. Reporting to the Pharmacist Manager and Pharmacy Owner, you will develop the team, manage rosters, monitor KPIs, drive customer service, and implement merchandising and stock-control standards to strengthen store performance.

This full-time role offers leadership responsibility, cross-functional collaboration, and the opportunity to influence the retail business

Qualifications

• Experience in retail management and pharmacy leadership roles.
• Strong leadership and people-management skills.
• Ability to set expectations, provide feedback and manage staff performance.

Responsibilities

• Lead, support and develop the retail pharmacy team.
• Oversee day-to-day operations and store efficiency.
• Prepare and manage staff rosters within wage budgets.
• Set expectations and monitor performance and accountability.
• Conduct staff reviews and identify training needs.
• Drive a customer-service culture across the pharmacy.
• Monitor sales, gross profit, wages and KPIs.
• Collaborate with Pharmacy Manager/Owner to improve business performance.
• Coordinate promotional activity, merchandising, and planogram compliance.
• Maintain store presentation, pricing and stock management.

Skills

Retail management

Pharmacy management

Leadership

People management

Staff performance

KPIs

Stock control

Merchandising

Customer service

POS systems

Communication

Tools

POS systems

Job description

TerryWhite Chemmart Palmerston
Palmerston, Darwin NT
Full Time | Pharmacy / Retail Management

About the Role

TerryWhite Chemmart Palmerston is seeking an experienced and motivated Retail Manager to lead the day-to-day retail operations of our busy community pharmacy.

This is a hands-on leadership position with responsibility for our retail team, customer service standards, store presentation, inventory management, rostering, staff development and the overall commercial performance of the retail business.

Working closely with the Pharmacist Manager and Pharmacy Owner, you will have the opportunity to take genuine ownership of the retail operation and play an important role in the ongoing performance and development of the pharmacy.

Key Responsibilities

As Retail Manager, your responsibilities will include:

Leading, supporting and developing the retail pharmacy team

Managing day-to-day retail operations and ensuring the store operates efficiently

Preparing and managing staff rosters in accordance with operational requirements and wage budgets

Setting clear expectations for team members and monitoring performance and accountability

Conducting staff performance reviews and identifying training and development requirements

Driving a strong customer-service culture throughout the pharmacy

Monitoring retail sales, gross profit, wages and other key performance indicators

Working with the Pharmacist Manager and Pharmacy Owner to identify and implement opportunities to improve business performance

Coordinating TerryWhite Chemmart promotional activity, catalogue execution and merchandising

Maintaining high standards of store presentation, pricing and planogram compliance

Overseeing inventory management including stock variances, gap scanning, expiry management, dead stock, overstock and clearance activity

Supporting the promotion of TerryWhite Chemmart health services, myTWC and the Rewards Program

Ensuring required operational checklists, training and compliance activities are completed

Maintaining compliance with pharmacy procedures, workplace health and safety requirements and relevant regulatory standards

Communicating effectively with staff, pharmacists, suppliers, company representatives and the TerryWhite Chemmart network

About You

We are looking for someone who enjoys taking responsibility for a business and its team.

You will ideally have:

Previous experience in retail management, pharmacy management or a senior retail leadership position

Strong leadership and people-management skills

The confidence to set expectations, provide feedback and manage staff performance

Strong organisational and time-management skills

A commercial mindset and an understanding of sales, gross profit, wages and retail KPIs

Experience with stock control, merchandising and inventory management

Excellent communication and interpersonal skills

Confidence using point-of-sale systems and other retail technology

The ability to prioritise and remain organised in a busy retail environment

A proactive, practical and solutions-focused approach

A genuine commitment to delivering excellent customer service

Previous community pharmacy experience and pharmacy product knowledge will be highly regarded, although applicants with strong management experience from other retail environments are also encouraged to apply.

About TerryWhite Chemmart Palmerston

TerryWhite Chemmart Palmerston is a busy community pharmacy located in Palmerston, servicing a diverse and growing local community.

As part of the TerryWhite Chemmart network, we combine the resources, systems and programs of one of Australia's leading community pharmacy brands with the opportunity to work closely with locally engaged pharmacy management and ownership.

Our focus is on providing professional pharmacy services, excellent customer care and a well-run retail business supported by a capable and accountable team.

Why Join Us?

This is an opportunity to take on a key leadership position within an established pharmacy and have a meaningful influence over how the retail business operates.

You will work closely with the Pharmacist Manager and Pharmacy Owner and have the autonomy to lead your team, improve systems, develop staff and contribute directly to the commercial performance of the pharmacy.

If you are an experienced retail leader looking for a position where you can take genuine ownership of store performance and team development, we would like to hear from you.

Screening Questions

• Do you have previous experience working in community pharmacy? Please describe.
• Do you have experience in a similar management role? Please describe.
• Describe your customer service experience.
• How comfortable are you interpreting and managing retail performance measures such as sales, gross profit, wage costs and other KPIs?
• Have you previously been responsible for preparing staff rosters and managing staffing levels against a wage or budget?
• Have you previously been responsible for managing the performance of employees, including providing feedback and addressing underperformance? Please describe.
• This is a full-time, hands-on Retail Manager position in a busy community pharmacy. Are you comfortable working on the shop floor and actively supporting the team during busy periods, rather than working solely in an office-based management capacity?
• What is your current notice period / when would you be available to commence?