Retail IT Service Desk Analyst – POS & Payments

Oroton Group; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working options

Learning & development

Product discounts

Employee assistance program

Job summary

Oroton is seeking an IT Service Desk Analyst to provide first and second level support for Head Office and Retail outlets in Sydney. You will resolve incidents within SLAs using ITIL processes and support a mix of retail and corporate technologies including NewStore POS, Adyen, Givex, desktops, M365, AD and server infrastructure.

You will work closely with stores, internal teams and external partners to ensure uptime, security and a seamless technology experience across Oroton's business,

Qualifications

• 1-2+ years of helpdesk experience in retail or multi-site environments.
• Experience supporting POS and payment systems.
• Experience with NewStore, Adyen, or Givex platforms preferred.
• Strong Windows and Mac OS support skills.
• Experience with Windows Server and Hyper-V.
• Office 365 and MS Office proficiency.
• Active Directory and LAN exposure.
• On-call availability for after-hours escalations.
• Understanding cybersecurity best practices.

Responsibilities

• Provide 1st and 2nd line support for Head Office and Retail users within SLAs.
• Log, track and resolve incidents using the JIRA system.
• Support NewStore POS, Adyen, Givex, desktops and MS 365.
• Maintain server uptime and monitor critical systems.
• Onboard/offboard hardware and user accounts.
• Administer Meraki network and other monitoring tools.
• Support Active Directory, email, file storage and office IT.
• Maintain Windows, Mac devices and endpoint management.
• Assist with SOE image deployment and patch management.
• Support store technology initiatives during openings and peak periods.
• Liaise with Microsoft and technology partners to resolve issues.

Skills

Helpdesk experience

Retail environment knowledge

Excellent communication

Windows and Mac support

Cybersecurity awareness

Education

Bachelor's degree in IT/CS or related

Tools

JIRA

NewStore POS

Adyen

Givex

Microsoft Intune

NinjaOne

Jamf

Job description

Oroton is seeking an IT Service Desk Analyst to provide first and second level support for Head Office and Retail outlets in Sydney. You will resolve incidents within SLAs using ITIL processes and support a mix of retail and corporate technologies including NewStore POS, Adyen, Givex, desktops, M365, AD and server infrastructure.

You will work closely with stores, internal teams and external partners to ensure uptime, security and a seamless technology experience across Oroton's business,