Retail & E-Commerce Manager

Brisbane Broncos; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Great leave benefits

Two Broncos Memberships per season

Bronxfit wellbeing program

Job summary

Brisbane Broncos in Brisbane, Australia, invites applications for a hands-on Retail & E-commerce Manager to drive day-to-day retail performance across stores, online channels, game days and events. You will lead commercial trading, optimise the e-commerce platform and ensure accurate stock management and timely delivery.

Reporting to the General Manager – Retail & Merchandise, you will build and develop teams, manage rostering, maintain high customer standards and deliver premium

Qualifications

• Proven experience in retail operations or retail management across multi-channel environments.
• Strong inventory planning, stock control, and replenishment capabilities.
• Experience with e-commerce platforms (Shopify preferred) and online merchandising.
• Experience leading retail or merchandise teams and rostering casual staff.
• Solid financial acumen with experience using POS, inventory and reporting tools.

Responsibilities

• Oversee day-to-day retail operations across stores, online channels and events.
• Lead e-commerce trading and platform optimisation, including product listings and promotions.
• Manage online fulfilment, delivery, and click-and-collect services.
• Coordinate stock planning, forecasting, and replenishment across channels.
• Support game-day and event retail operations, including staffing and readiness.
• Prepare monthly merchandise and e-commerce financial reporting.
• Develop and coach retail, warehouse and event teams.

Skills

Retail operations

Inventory planning

E-commerce management

Team leadership

Stakeholder management

Education

Tertiary qualifications in Business/Retail Management

Tools

Shopify

POS systems

MS Office/Reporting tools

Job description

Whether it’s giving your all at Suncorp Stadium, or going above and beyond in schools, we don’t just play for a club, we play for a community, and a proud one at that. One that every single one of us wears on our sleeves, every single day. We’re much more than a world-class sporting organisation and the biggest sports brand in Australia, we’re a team. Pride, performance, people and joy are at the heart of everything we do and that’s why things are done differently here, it’s how we inspire and excite. Whatever field of work we’re in, we always leave it all out there.

The Brisbane Broncos are seeking a Retail & E-Commerce Manager to lead the day-to-day performance of our retail and online operations, driving commercial results and delivering an exceptional merchandise experience for Broncos fans.

How you can play a part

Reporting to the General Manager – Retail & Merchandise, this is a hands-on retail management role responsible for overseeing the operational and commercial performance of the Club's merchandise function across retail stores, e-commerce, game days, events and warehouse operations.

This will include:

• Managing day-to-day retail operations across physical stores, online channels and events, ensuring efficient processes, strong commercial performance and a premium customer experience.
• Leading the commercial trading and ongoing optimisation of the e-commerce platform, including product listings, promotions, website content and user experience improvements.
• Overseeing online order fulfilment, home delivery and click and collect services to ensure accurate and timely customer delivery.
• Managing inventory planning, forecasting, stock allocation and replenishment across all retail channels to meet business demand.
• Coordinating stock receipt, storage, stocktakes, reconciliations, returns and write-offs, maintaining accurate inventory records and efficient warehouse operations.
• Supporting the planning and execution of game-day and event retail operations, including stock requirements, staffing and operational readiness.
• Managing merchandise assortment workflows, product administration and coordination with suppliers and internal stakeholders.
• Preparing monthly merchandise and e-commerce financial reporting, supporting accurate stock management, invoicing and operational decision-making.
• Leading and developing retail, warehouse and event staff, including casual workforce rostering, onboarding, training, coaching and performance development.
• Maintaining safe and compliant retail and warehouse environments, identifying opportunities to improve operational efficiency and customer service.

To be considered for this opportunity you will have:

• Proven experience in retail operations or retail management, ideally within a multi-channel environment incorporating physical stores, e-commerce and event retail.
• Strong experience in inventory planning, stock control, stocktakes, reconciliation, replenishment and loss prevention.
• Demonstrated e-commerce operational capability, including online merchandising, product management, order fulfilment and customer delivery, with Shopify experience highly regarded.
• Experience leading and developing retail or merchandise teams, including managing casual workforce rosters and performance.
• Sound commercial and financial capability, with experience using retail POS and inventory systems, Microsoft Office and sales, stock and financial reporting tools.
• Excellent organisational skills, attention to detail and the ability to manage competing operational priorities in a fast-paced environment.
• Strong communication and stakeholder management skills, with a customer-focused, proactive and professional approach to working with internal teams, suppliers and external partners.
• Tertiary qualifications in Business, Retail Management, Commerce or a related discipline are desirable, with additional training in inventory management, logistics or supply chain operations highly regarded.

This is a full-time position requiring flexibility to work occasional evenings, weekends and game days, with additional hours as operational demands require. A valid Queensland driver's licence is required.

Note: All applicants must hold a current Drivers License, Blue Card and/or WWCC to be considered. Please clearly articulate this in your applications.

At the Broncos, we’re committed to creating a workplace where our people feel supported, valued and connected to both one another and the impact we make on and off the field. Some of our many employee benefits include:

• Great leave benefits, including generous paid parental leave, various bonus leave entitlements and early access to long service leave
• Access to a range of Club, sponsor and partner benefits including two Broncos Memberships per season
• Annual performance planning with tailored support for development including on the job training, conferences, workshops, development programs, formal study & volunteering opportunities
• Access to our extensive and holistic employee wellbeing program, Bronxfit

Most importantly, you’ll have the opportunity to work in a values-led, high-performance environment within Australia’s most iconic sporting brand.