Retail Department Manager — Lead Teams & Elevate Customer Experience

H&M; Central Coast Council; On-site; AUD 75,000 - 93,000; Full time

Job summary

H&M Group is seeking a Department Manager to lead a store team, uphold outstanding customer experiences, and drive commercial performance through excellent operational and visual standards. You’ll recruit, coach, and develop colleagues while promoting our fashion to customers and maintaining stock levels.

As part of the Store Team, you’ll collaborate with area colleagues to share insights, set goals, analyse sales, and implement plans that grow profits and sustain a competitive edge across

Qualifications

• Experience in retail management and operations.
• Strong leadership skills, coaching teams, and upholding company values.
• Expertise in sales planning, analysis, and reporting using customer-centric tools.

Responsibilities

• Lead your team to deliver an outstanding customer experience with strong operational and visual standards.
• Promote and sell our products to customers.
• Take responsibility for store and department strengths, analyze sales, identify opportunities, set goals, and plan to optimize results, profits, and stock levels.
• Manage team planning, scheduling, and ensure opening and closing routines.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during customer interactions.
• Work with the wider Area Team to share insights and drive success across stores.

Skills

Retail management

Leadership coaching

Sales planning & analysis

Job description

H&M Group is seeking a Department Manager to lead a store team, uphold outstanding customer experiences, and drive commercial performance through excellent operational and visual standards. You’ll recruit, coach, and develop colleagues while promoting our fashion to customers and maintaining stock levels.

As part of the Store Team, you’ll collaborate with area colleagues to share insights, set goals, analyse sales, and implement plans that grow profits and sustain a competitive edge across