Retail Department Leader: Elevate CX & Store Ops

Kmart Group; Victoria; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Work-life balance

Staff discounts across brands

Bonus potential

Career progression

Leadership development

Job summary

Kmart Group is seeking a Department Manager to lead teams in delivering outstanding customer experience through effective merchandising, replenishment and service. You will balance people leadership with strong product knowledge and adaptability to changing priorities.

This role focuses on safe operations, process excellence, and delivering strong results. You’ll help drive growth, mentor colleagues, and represent a retailer with 450+ stores and a 55,000-strong team across Australia and New

Qualifications

• Experience leading retail teams and delivering strong customer service.
• Ability to manage merchandising and replenishment to high standards.
• Comfort with data and metrics to improve store performance.

Responsibilities

• Lead and motivate teams, promoting safe and inclusive culture.
• Drive strategic thinking to resolve process breakdowns with speed and accuracy.
• Foster transparent relationships and involve others to achieve targets.
• Focus on operational excellence and continuous improvement of ways of working.
• Demonstrate resilience and adaptability in changing situations.
• Support growth mindset and coach team members through change.

Skills

Leadership

People management

Customer service

Merchandising

Data-driven decisions

Job description

Kmart Group is seeking a Department Manager to lead teams in delivering outstanding customer experience through effective merchandising, replenishment and service. You will balance people leadership with strong product knowledge and adaptability to changing priorities.

This role focuses on safe operations, process excellence, and delivering strong results. You’ll help drive growth, mentor colleagues, and represent a retailer with 450+ stores and a 55,000-strong team across Australia and New