Retail Department Leader

Officeworks; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounts across Wesfarmers brands

Employee Benefits Program

Growing Families Policy

Employee Assistance Program (EAP)

Flexible Public Holidays Policy

Job summary

Officeworks Nerang store is seeking a Retail Department Leader to guide a high-performing team and deliver outstanding customer experiences. You will lead from the front, drive sales targets and KPIs, and develop your colleagues to achieve their best.

Creating a visually appealing, safe shopping environment is essential, while collaborating with other leaders to ensure store success. If you excel in fast-paced retail, communicate effectively, and inspire a team to go above and beyond, this role

Qualifications

• Solid track record in retail leadership.
• Outstanding ability to communicate with team and customers.
• Leadership to build a team of capable rockstars.
• Thrive in a fast-paced environment with shifting priorities.
• Willing to dive in and ensure smooth store operations.

Responsibilities

• Lead and motivate the store team to achieve sales targets and KPIs.
• Train and develop team members to improve performance.
• Master inventory management to maintain stock levels.
• Create a visually appealing and safe shopping environment.
• Collaborate with other leaders to drive overall store success.

Skills

Retail leadership

Customer service

Communication

Team development

Sales target focus

Job description

About Us

Bigger things happen at Officeworks! Our customers, our team and our community are our heart and soul and as a Retail Department Leader (Coordinator) at our Nerang store, you will be leading from the front, delivering amazing customer experiences to our customers. Diving into the daily hustle and bustle with positivity and determination bringing your team along for the journey, inspiring them to go above and beyond, keeping the vibe upbeat and the teamwork tight. Together delivering bigger things!

About The Role

• Let your exceptional customer service skills shine. Ensuring each customer leaves satisfied with their experience. The journey is everything!
• Lead and motivate your team, igniting their passion to reach for the stars to achieve sales targets and KPIs.
• Train and develop your team to be retail rockstars, always looking to enhance their skills and performance.
• Master the inventory realm, ensuring stock levels are always maintained and our customers have everything they need.
• Craft a shopping experience that is visually stunning and above all safe.
• Join forces with fellow leaders and departments always collaborating to achieve overall store success.

About You

• A solid track record in retail leadership, with a fierce passion on delivering exceptional customer experiences.
• Outstanding ability to communicate and forge connections with your team and customers alike.
• You are a leadership legend, building a team of retail rockstars who can take on any challenge.
• Ability to thrive in a fast-paced environment and juggling shifting priorities like a pro.
• Ready to dive in head first, never afraid to get your hands dirty to ensure everything is always running smoothly.

Our culture

Benefits

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family.
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs.
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia.
• Take advantage of outstanding learning and development programs to support your career growth.
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.