Coordinator

Officeworks; Willoughby City Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discounts

Learning & development

Safety & wellbeing

Flexible holidays

Career opportunities

Job summary

Officeworks is hiring a Retail Department Leader in Willoughby, NSW. You will lead the team, deliver exceptional customer experiences, and ensure products are well presented and in stock.

You will partner with store leadership, mentor staff, and foster a safe, friendly environment while managing a flexible roster and contributing to community-friendly operations.

Qualifications

• Solid track record in retail leadership and delivering exceptional customer experiences.
• Outstanding communication with team and customers.
• Ability to build and develop a high-performing retail team.
• Thrives in fast-paced environments with shifting priorities.

Responsibilities

• Provide solutions beyond transactions and understand customer needs.
• Partner with store leadership to energise and motivate staff.
• Mentor and train team to deliver value to customers.
• Ensure products are well-presented and in stock.

Skills

Retail leadership

Customer service

Communication

Team motivation

Mentoring

Adaptability

Job description

About Us

At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, we operate over 170 stores nationwide and a digital platform offering more than 40,000 products. In addition to retail, we provide a national call centre and a dedicated business solutions team that supports micro, small and medium‑sized businesses to start, run and grow. From technology, office supplies and furniture to education, art materials and essential services such as Print & Copy and on‑site or remote tech support through Geeks2U, we deliver easy, engaging and customer‑centric experiences every day. Our success is powered by more than 9 000 passionate team members who are deeply committed to safety, wellbeing, and career growth, while operating responsibly, giving back to communities, and reducing our environmental impact.

About The Role

As a Retail Department Leader, you will:

• Let your customer service skills shine by being a solutions expert. Go beyond transactions, listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
• Partner with the store leadership team to energise and motivate your crew. Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
• Lead with purpose by mentoring and training your team. Share your knowledge, build their confidence, and guide them to become trusted retail rockstars who deliver real value to every customer.
• Keep the store looking sharp and well‑stocked. Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.

Flexible rotating roster and Monthly Rostered Days Off (RDOs) in addition to your standard leave entitlements.

About You

• A solid track record in retail leadership, with a fierce passion for delivering exceptional customer experiences.
• Outstanding ability to communicate and forge connections with your team and customers alike.
• You are a leadership legend, building a team of retail rockstars who can take on any challenge.
• Ability to thrive in a fast‑paced environment and juggle shifting priorities like a pro.
• Ready to dive in head first, never afraid to get your hands dirty to ensure everything is always running smoothly.

Benefits

• Flexibility to keep things balanced for your individual needs.
• Generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to the Officeworks benefits programme for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Growing Families Policy supporting team members during the exciting and challenging times of expanding their family.
• Prioritisation of safety, mental health and wellbeing, with access to the Employee Assistance Program (EAP) and other ongoing programs.
• Flexible Public Holidays Policy for those who observe cultural or religious holidays different from the standard public holidays in Australia.
• Outstanding learning and development programs to support your career growth.
• Fantastic career opportunities across the broader Wesfarmers Group.

We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community. At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team.