Retail Customer Service Officer

Australia Post; Cannonvale; On-site; AUD 50,000 - 54,000; Part time

Benefits offered by this job

Post Perks discounts

Paid training

Job summary

Australia Post is seeking a friendly Retail Customer Service Officer to help customers with sales, mail and parcel lodgements, and service questions. You will work in a busy post office, delivering excellent customer experiences and supporting team goals.

The role starts as a casual position with paid training and flexible hours, including rostered shifts. You’ll build strong community relationships and grow skills in customer service and operations.

Qualifications

• Friendly, enthusiastic and reliable personality.
• Team-oriented and community focused.
• Willing to undergo extensive, paid training.

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing identity services transactions, including Australian Passport Interviews.
• Promoting products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Sales skills

Identity checks

Merchandising

Job description

Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.

About the opportunity

As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

You’ll be

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.
• Pay RateThis casualrole commences on $36.41 / hour for approx. 3 months, increasing to $38.92/ hour + 12% Superannuation. (Junior rates apply to those under 21 during training).
• TrainingExtensive, supportive (paid) training on commencement, 12 weeks working 4hours each day on a rotating roster, Monday - Friday, between 8.50am - 5.11pm.Potential to be trained on back of house sorting duties in the future
• Hours After training, shifts may be scheduled in advanced, or you may be called in at short notice. You will need to be fully available, Monday - Friday, between 8.50am - 5.11pm

About you

• You're a friendly, enthusiastic and reliable personality who loves working in a team environment.
• You're ready to put the customer at the centre of everything you do to help make a difference in the community.

What else is in it for you?

• Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
• Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
• Opportunities for training, growth and development in customer experience or other areas of the business
• Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian - and it's important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds - including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you've got questions about accessibility, reach out to our Diversity & Inclusion team at ***************@auspost.com.au or on 03 8737 9***.