Retail Customer Service Officer

Australia Post; Cairns Regional; On-site; AUD 60,000 - 80,000; Part time

Job summary

A leading postal service provider is seeking a Retail Customer Service Officer in Cairns to support community services. This on-call casual role requires customer service skills, experience with cash handling, and the ability to work in various locations. Join a supportive team and receive paid training while being part of a culture of inclusivity. This role offers a competitive hourly rate starting at $35.01 with growth opportunities.

Benefits

Paid training

Inclusive workplace

Post Perks

Qualifications

• Experience in customer service and/or cash handling.
• Ability to lift up to 16kgs of mail regularly.
• Ready to stand for shifts.

Responsibilities

• Performing customer sales and service transactions.
• Managing high value transactions accurately.
• Conducting identity services transactions, including Australian Passport Interviews.
• Promoting products and services through up-selling.
• Assisting customers with mail lodgements.
• Building rewarding relationships with customers.
• Assisting with administrative duties.

Skills

Customer service experience

Cash handling

Reliability

Teamwork

Job description

Description & Requirements

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We17re delivering for the environment, for our communities, for our customers and for our people. We17re moving forward and we want you to come along for the ride.

About the opportunity

As our Retail Customer Service Officer, you17ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It17s our retail teams who make sure that every experience they have is a great one. And while they do, they17re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

• This casual role commences on $35.01 / hour for approx. 3 months, increasing to $37.42/ hour + 12% Superannuation. (Junior rates apply to those under 21 during training).
• Extensive, supportive (paid) training on commencement, Monday - Friday, for 12 weeks
• This role will be “on call” casual after training, shifts will fall across Monday - Friday, between 8.45 am - 5.06 pm
• As a relief position, shifts will be rostered at Cairns, Manunda, Bungalow & Earlville you will need to be available to travel to all locations

You'll be

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

About you

You17re friendly, enthusiastic and reliable and you love working in a team environment.

You17re ready to put the customer at the centre of everything you do to help make a difference in the community.

• Have experience in customer service and/or cash handling.
• Be fit to lift up to 16kgs of mail regularly and stand for your shift.

How we'll deliver for you

• We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
• Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
• We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

We17re delivering together

At Australia Post, we acknowledge the TraditionalCustodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applicationsfrom people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [e-mail] .

See what a day in the life on the Retail Team at Australia Post looks like: