Retail Consultant, Wendouree

Optus Enterprise; Ballarat; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Monthly $80 credit

25% off Optus products

Connected Day

Optus U micro-credentials

Diversity networks

Counselling services

Parental leave (14 weeks)

Job summary

Optus is seeking a friendly Retail Service Consultant for our Wendouree store in a part-time 20 hours role. If you enjoy helping customers and thrive in a supportive team, we’d love to have you on board.

You’ll develop product knowledge across the full range of tech solutions and deliver personalised solutions with empathy and clear communication. Join a diverse environment with generous perks, including special discounts, staff wellbeing initiatives, and development opportunities through Optus

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital experiences that help people feel more connected.

We’re searching for positive, customer focused Retail Service Consultant to join our Wendouree team in a Part-Time 20 hours capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships, with our customers and with each other.

Your day to day:

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.

• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.

• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.

• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.

• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.

• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

What’s in it for you?

• Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

• Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.

• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.

• Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).

• Put your wellbeing first with free access to counselling and support services, 24/7 — in‑person, by phone, SMS, or video.

• We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

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