Retail Consultant, Southland

Singtel; Melbourne; On-site; Confidential; Part time

Benefits offered by this job

Product discounts

Partner discounts

Counselling & wellbeing support

Job summary

Optus is seeking a Casual Retail Service Consultant to join our Southland team in Melbourne. If you’re enthusiastic, customer‑focused and enjoy helping people, you’ll thrive in a friendly, supportive environment that values integrity and accountability.

Your day will include greeting customers, showcasing our range of tech products, explaining complex features in simple terms, and delivering personalised solutions with a smile.

Qualifications

• Frontline customer service experience is preferred.
• Ability to explain products and features clearly to customers.
• Demonstrated empathy and problem-solving in retail scenarios.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Explore our range of tech products and explain options simply and accessibly.
• Uncover customer needs and deliver personalised solutions that make their day.
• Work as one team to create a warm, welcoming store environment.

Skills

Customer service

Communication

Empathy

Teamwork

Tech literacy

Job description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re looking for a vibrant and motivated Casual Retail Service Consultant to join our Southland team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you’ll do:

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

• Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
• Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
• Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
• Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer‑first environment where everyone succeeds.

What’s in it for you?

• $35 p/h + super + applicable loadings.
• Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
• Flexible rosters that work around the life you live outside of work.