Retail Consultant, Chirnside Park

Optus; Perth; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Staff discounts

Wellbeing support (24/7)

Flexible rosters

Diversity and inclusion networks

Job summary

Optus in Perth is seeking a casual Retail Service Consultant to help customers with a friendly, energetic approach, showcase our range of tech products, and provide personalised solutions.

You’ll work as part of a supportive team, deliver memorable experiences, and enjoy benefits like staff discounts, wellbeing support, and flexible rosters that fit your life.

Qualifications

• Strong customer service orientation with a friendly approach.
• Clear communication and active listening to understand customer needs.
• Ability to explain tech products simply and helpfully.
• Collaborative team player who contributes to a positive store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explain and demonstrate Optus tech products and services clearly.
• Identify customer needs and provide personalised solutions.
• Contribute to a welcoming, team-focused store atmosphere.

Skills

Customer service

Communication

Tech savvy

Teamwork

Job description

Job Description

Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile,broadbandand digital solutions.

We'relooking for a vibrant and motivated Casual Retail Service Consultant to join our Chirnside Park team. If you love helping people, thrive inbeing a part ofa supportive crew, and bring positive energy to everyinteraction,thenwe'dlove to have you on board!

At Optus,you'llfeel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tacklechallengesand build genuine relationships with our customers and with each other.

Whatyou'lldo:

• Be the face of Optus, delivering standout customer experiences powered by optimism,curiosityand genuine care.
• Explore our range of tech products and services, and share your knowledge in a waythat'ssimple,helpfuland accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Whatyoubring:

• Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
• Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
• ProblemSolving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You'reconfident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
• Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer - firstenvironment where everyone succeeds.

What'sin it for you?

• Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
• Flexible rosters that work around the life you live outside of work.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.