Retail Consultant, Chirnside Park

Singtel Group; Australia; Remote; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Staff discount 25%

Exclusive partner discounts

Counselling & wellbeing

Job summary

Optus in Chirnside Park is seeking a casual Retail Service Consultant to greet customers, share product knowledge, and deliver outstanding service in a warm, welcoming environment.

You will join a friendly team with flexible rosters, opportunities to grow, and perks such as staff discounts and wellbeing support to help you thrive both on and off the floor.

Qualifications

• Experience delivering high-quality customer service.
• Ability to explain tech products in simple terms.
• Strong communication and problem-solving skills.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Explore our range of tech products and services, and share your knowledge in a simple, helpful way.
• Bring personality to uncover customer needs and deliver personalised solutions.

Skills

Customer service

Communication

Tech product knowledge

Job description

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Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile,broadbandand digital solutions.

We’relooking for a vibrant and motivated Casual Retail Service Consultant to join our Chirnside Park team. If you love helping people, thrive inbeing a part ofa supportive crew, and bring positive energy to everyinteraction,thenwe’dlove to have you on board!

At Optus,you’llfeel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tacklechallengesand build genuine relationships with our customers and with each other.

Whatyou’lldo:

Be the face of Optus, delivering standout customer experiences powered by optimism,curiosityand genuine care.

Explore our range of tech products and services, and share your knowledge in a waythat’ssimple,helpfuland accessible.

Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.

Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Whatyoubring:

Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.

Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.

ProblemSolving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.

Composure Under Pressure: You’reconfident in navigating difficult enquiries, ease tricky situationswith empathy and respect, and work toward the best solution for the customer.

Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create acustomer ‑ firstenvironment where everyone succeeds.

What’sin it for you?

Phenomenalperks,including 25% off Optus products andexclusive access tounique discounts with our retail partners.

Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women,Yarn First Nations,Disability Network and Express Yourself (LGBTQIA+).

Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

Flexible rosters that work around the life you live outside of work.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support toparticipatefairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.