Retail Consultant | Aesop Canberra | Full Time

1662; Canberra; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Generous product discount allowance

Paid volunteering allowance for all  -

Bonus opportunity based on personal, &

LinkedIn Learning access

In-house product and core skills培训

Headspace mindfulness app subscription

Job summary

L’Oréal Luxe Australia is hiring a Retail Consultant to welcome customers, listen to needs and demonstrate products that suit them. You will help customers explore the brands in our premium portfolio and create an engaging, inclusive shopping experience in our on-site spaces.

This full-time role emphasizes attentive service, teamwork with store colleagues, and a drive to deliver commercial outcomes through effective selling and product knowledge.

Qualifications

• Experience operating within a customer service role or environment.
• Effective selling skills and the ability to drive commercial outcomes.
• History of successfully participating in and contributing to a team.
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.

Responsibilities

• Welcome customers into our spaces and guide them to products relevant to their needs.
• Deliver an exceptional, inclusive customer experience that contributes to commercial success.
• Demonstrate products addressing customer needs to reinforce the premium brand experience.

Skills

Customer service

Sales skills

Teamwork

Empathy

Communication

Problem solving

Skin care knowledge

Hair care knowledge

Job description

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for:

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication and problem-solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)

This is a Full Time role and it operates on an on‑site working pattern.

Roster

• Tuesday 10.30am - 5.45pm
• Wednesday 8.45am - 5.45pm
• Thursday 8.45am - 5.45pm
• Friday 12.00pm - 9.15pm
• Saturday 10.00am - 5.15pm
• 38 hours per week

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

Employee benefits include -

• Generous product discount allowance
• Paid volunteering allowance for all employees
• Bonus opportunity based on personal, and business, performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in‑house
• Product and Core skills training and study support opportunities
• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer wellness leave options.

Luxe

In the L’Oréal Luxe Division we create the very best of luxury beauty. Our Division has an unrivalled portfolio of aspirational brands such as Yves Saint Laurent, Kiehl's, Aesop, Lancôme, Prada, and Urban Decay and an incredibly talented team of experts, making it perfectly equipped to meet the endless and all‑encompassing demands of luxury consumers around the world.

Aesop’s approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

ABOUT L’OREAL GROUPE, AUSTRALIA AND NEW ZEALAND

The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [e-mail] to speak with our Talent Acquisition representative.

We are an equal opportunity employer, and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.