Retail Consultant

L'Oréal; Sydney; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus opportunity

LinkedIn Learning access

Training & study support

Headspace mindfulness app

Volunteer program allowance

Employee assistance program

Wellness leave

Job summary

L’Oréal Australia is seeking a passionate Retail Consultant to engage customers and guide them to products that match their needs. You will welcome customers in-store and create an exceptional, inclusive shopping experience that supports our commercial success.

This is a full-time, on-site role in Sydney with opportunities for growth toward an Assistant Store Manager position, plus development, wellness benefits and supportive team culture.

Qualifications

• Experience in customer service environments.
• Effective selling and relationship-building abilities.
• Strong communication and problem-solving skills.

Responsibilities

• Engage with customers to understand needs and guide product selection.
• Welcome customers into the space and contribute to an inclusive shopping experience.
• Collaborate with team to deliver consistent sales results and guest satisfaction.

Skills

Customer service

Selling skills

Teamwork

Empathy

Communication

Problem solving

Skincare knowledge

Open mindset

Job description

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

This is an opportunity for a passionate Retail Consultant to elevate their career with long‑term growth. We are looking for someone who will join us in learning and growing to become the next Assistant Store Manager in our space.

What we are looking for

• Dedication to grow your career into a Full Time Assistant Store Manager
• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication and problem‑solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)

This is a Full Time role and it operates on an on‑site working pattern.

Roster

• Monday 8:45 – 17:45
• Tuesday 8:45 – 17:45
• Thursday 11:30 – 21:15
• Sunday 9:45 – 17:15
• Total 38 Hours

What's on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include –

• Paid volunteering allowance for all employees
• Bonus opportunity based on personal, and business, performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in‑house
• Product and Core skills training and study support opportunities
• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer wellness leave options.

Luxe

In the L’Oréal Luxe Division we create the very best of luxury beauty. Our Division has an unrivalled portfolio of aspirational brands such as Yves Saint Laurent, Kiehl's, Aesop, Lancôme, Prada, and Urban Decay and an incredibly talented team of experts, making it perfectly equipped to meet the endless and all‑encompassing demands of luxury consumers around the world.

Aesop’s approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

ABOUT L’OREAL GROUPE, AUSTRALIA AND NEW ZEALAND

The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [1] ***************@loreal.com to speak with our Talent Acquisition representative.

We are an equal opportunity employer, and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.