Retail Consultant

L'Oreal; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Volunteering allowance

Bonus opportunity

LinkedIn Learning access

Headspace mindfulness app

Job summary

Aesop in Sydney seeks a passionate Retail Consultant to engage customers, guide product recommendations, and deliver an exceptional in-store experience. You will welcome shoppers, learn their needs, and contribute to the store's commercial success while working within a supportive team.

This full-time, on-site role offers growth toward a future Assistant Store Manager position, with a focus on developing sales skills, product knowledge, and a customer-centric approach in a luxury beauty

Qualifications

• Experience in a customer service environment.
• Strong communication and interpersonal skills.
• Proven ability to work as part of a team.
• Empathy and inclusive mindset to engage a diverse customer base.
• Willingness to learn and grow into leadership responsibilities.

Responsibilities

• Engage customers to identify products that suit their needs.
• Welcome customers and guide them through store experiences.
• Deliver exceptional, inclusive customer experiences to drive commercial success.
• Collaborate with the team to meet sales targets and maintain store standards.
• Demonstrate product knowledge and contribute to a positive and collaborative work environment.

Skills

Customer service

Sales skills

Teamwork

Communication

Problem solving

Empathy

Curiosity

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

This is an opportunity for a passionate Retail Consultant to elevate their career with long‑term growth. We are looking for someone who will join us in learning and growing to become the next Assistant Store Manager in our space.

What we are looking for:

Dedication to grow your career into a Full Time Assistant Store Manager

Experience operating within a customer service role or environment

Effective selling skills and the ability to drive commercial outcomes

History of successfully participating in and contributing to a team

Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all

Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives

Strong communication and problem‑solving skills

Working knowledge of skin care and skin care industry (advantageous)

Knowledge of hair care, body care, fragrance and home categories (advantageous)

This is a Full Time role and it operates on an on‑site working pattern.

Roster

Tuesday 8.45am – 5.45pm

Thursday 8.45am – 3pm

Friday 8.45am – 5.45pm

Saturday 8.45am – 5.15pm

38 hours per week What's on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

Paid volunteering allowance for all employees

Bonus opportunity based on personal, and business, performance

Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house

Product and Core skills training and study support opportunities

Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer wellness leave options.

Luxe

In the L’Oréal Luxe Division we create the very best of luxury beauty. Our Division has an unrivalled portfolio of aspirational brands such as Yves Saint Laurent, Kiehl's, Aesop, Lancôme, Prada, and Urban Decay and an incredibly talented team of experts, making it perfectly equipped to meet the endless and all‑encompassing demands of luxury consumers around the world.

Aesop’s approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

ABOUT L’OREAL GROUPE, AUSTRALIA AND NEW ZEALAND

The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email ***************@loreal.com to speak with our Talent Acquisition representative.

We are an equal opportunity employer, and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.