Retail Cleaning Supervisor - Lead, Train & Elevate Service

Access Group; Newcastle-Maitland; On-site; AUD 50,000 - 70,000; Full time

Job summary

Access Group Solutions is seeking a proactive Cleaning Supervisor to lead the team at Glendale Shopping Centre, Newcastle, NSW. The role focuses on retail cleaning, customer service, and weekend roster delivery, with emphasis on safety and KPI achievement.

You will manage a diverse team, supervise rosters and payroll, liaise with clients, and ensure high cleaning standards across floors, restrooms, and entry points. A robust WH&S approach and ongoing training are essential.

Qualifications

• Leading and motivating large, diverse teams.
• Managing rosters and payroll.
• Clear written and verbal communication, including client liaison and reporting.
• Hands-on experience with general detail cleaning, including mall floors, restrooms, entry points, and car parks.
• Managing periodical cleaning schedules, basic machinery maintenance, and floor care.
• Experience with floor care machinery (scrubbing & buffing) is highly desirable.

Responsibilities

• Lead an enthusiastic team to maintain the day-to-day presentation of a high-profile shopping centre.
• Ensure excellence in cleaning services, driving performance to meet and exceed goals and KPIs.
• Build and maintain strong relationships with clients, customers, and internal/external stakeholders.
• Oversee recruitment, on-boarding, and ongoing training, focusing on cleaning, safety, risk management, and skill development.
• Enhance team performance, recognising and rewarding achievements.
• Supervise compliance with industry standards, company policies, and safe work practices, including chemical handling safety.
• Operate and maintain cleaning machinery and equipment.
• Organise and review cleaning schedules, inspections, and audits.
• Manage emergency and safety protocols, always prioritising safety.

Skills

Team leadership

Roster management

Payroll management

Communication

Detail cleaning

Safety & WHS

Machinery operation

Schedule planning

Education

Driver's license

First Aid Certificate

WH&S knowledge

Job description

Access Group Solutions is seeking a proactive Cleaning Supervisor to lead the team at Glendale Shopping Centre, Newcastle, NSW. The role focuses on retail cleaning, customer service, and weekend roster delivery, with emphasis on safety and KPI achievement.

You will manage a diverse team, supervise rosters and payroll, liaise with clients, and ensure high cleaning standards across floors, restrooms, and entry points. A robust WH&S approach and ongoing training are essential.