Retail Claims Opportunities at AIA

AIA Hong Kong; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading life insurance firm in Brisbane is seeking Retail Case Managers to manage and resolve claims effectively. Ideal candidates will have experience in claims assessing and stakeholder management. The role offers opportunities for career development and flexible working arrangements within a supportive team environment.

Benefits

Access to training and development

Career development opportunities

Flexible working arrangement

Health and Wellbeing initiatives

Additional leave days

Qualifications

• Previous claims assessing experience in Life, Workers Compensation, and/or Health Insurance.
• Experience in maintaining quality stakeholder management/relationships.
• A customer-first approach.

Responsibilities

• Manage a portfolio of claims to achieve sustainable outcomes.
• Investigate and resolve disputes.
• Prepare customer communications including complex information.

Skills

Claims assessing experience

Stakeholder management

Customer First Approach

Job description

BE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity:

This is an exciting opportunity to join the AIA Claims Team. We have multiple opportunities for Retail Case Managers in IP and TPD, based in Brisbane, Sydney or Melbourne.

Join an award-winning team, that values experience and will help you build on the career momentum you’ve already worked so hard to achieve. We want you to feel part of something bigger, empowered to do the right thing and make a difference in every interaction.

To do this successfully you will:

• Managing a portfolio of claims holistically to achieve sustainable, timely outcomes.
• Investigating and resolving disputes.
• Managing your priorities to achieve SLAs
• Preparing all customer communication, including complex information and adverse decision advice.

Successful applications will demonstrate:

• Previous claims assessing experience in a Life, Workers Compensation and/or Health Insurance
• Maintaining quality stakeholder management/relationships
• Customer First Approach

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.