Retail Assistant Store Manager - Opsm

Opsm; Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Uncapped monthly bonus

$1,500 product allowance

Family & Friends discounts up to 50%

Up to 50% off Oakley eyewear

OneSight volunteering opportunities

Employee assistance program

Job summary

OPSM in Canberra is seeking an Assistant Store Manager to lead our local team and deliver exceptional customer experiences. No optical experience required as training is provided to help you thrive in guiding customers through fashion-forward eyewear and premium brands.

In this role you will coach staff, open and close the store when needed, and ensure sales targets are met while maintaining brand standards across merchandising and service.

Qualifications

• Retail supervisory or leadership experience.
• Proven ability to meet sales targets and KPIs.
• Strong time management and organisational skills.
• Ability to coach and provide feedback.
• Deliver outstanding customer service.

Responsibilities

• Support, coach, and motivate your team to meet and exceed store targets.
• Cultivate a culture of continuous improvement through coaching and training.
• Act as Store Manager when required, including opening, and closing of the store.
• Deliver memorable customer service and exceptional product knowledge.
• Implement brand visual merchandising strategies and promotional changes.
• Create a safe working environment for your team and customers.

Skills

Supervisory/leadership experience

Retail experience

Sales target/KPI achievement

Time management

Communication & feedback

Customer service excellence

Job description

See yourself at OPSM - become part of our family and help us make a real change in people's lives!

We are currently looking for an Assistant Store Manager to lead our Canberra team. .

No optical experience is required – we provide world class training to ensure you feel supported and confident providing our customers with an exceptional experience.

At OPSM, we are passionate about opening eyes to the unseen. As a leading eye care and eyewear retailer, we have been looking after the eyes of Australians and New Zealanders for over 80 years.

Join us in guiding our customers through the exciting process of styling and personalising high-fashion frames, working with luxury brands such as CHANEL, Ray-Ban, PRADA, Gucci, Tiffany & Co, and more – including cutting-edge wearable technology such as Ray-Ban and Oakley Meta smart eyewear and Nuance Audio glasses.

You will also be joining Australia’s Retail Employer of the Year 2025 recognising the best of our industry and a testament to our incredible culture and development opportunities.

Why us?

• Uncapped, monthly bonus scheme!
• Hands-on exposure to innovative smart eyewear technology, including Ray-Ban Meta and Oakley Meta, and Nuance Audio glasses
• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.
• Receive recognition and rewards for exceptional performance through our Rewards & Recognition Program
• Exclusive discounts on health insurance, gym memberships, and various retail brands, and access to free counselling services for you and your family through our Employee Assistance Program

Your responsibilities

• Support, coach, and motivate your team to meet and exceed store targets.
• Cultivate a culture of continuous improvement through coaching and training.
• Act as Store Manager when required, including opening, and closing of the store.
• Deliver memorable customer service and exceptional product knowledge.
• Implement brand visual merchandising strategies and promotional changes.
• Create a safe working environment for your team and customers.

About you

• Previous supervisory/leadership experience, ideally in a retail environment
• Proven experience meeting and exceeding sales targets/KPIs
• Exceptional time management and organisational skills
• Confidence to provide and improvement feedback to your team.
• Ability to provide an exceptional customer experience.

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in OPSM*

Who We Are

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.