Retail Assistant

seek.com.au; City of Melbourne; On-site; AUD 42,000 - 56,000; Full time

Job summary

JURA Australia is looking for a Retail Assistant to join our Showroom team in Melbourne, performing customer facing duties, delivering outstanding service, and supervising showroom operations.

Responsibilities include supporting JURA Live video demonstrations, answering calls from customers at home and in-store, maintaining showroom presentation and stock, and handling general admin tasks as required.

Qualifications

• Proven sales record within a retail environment.
• Exceptional communication and customer service skills.
• Has initiative and can work autonomously.
• Ability to work in front of a camera.
• Proficient with Microsoft Office products.

Responsibilities

• Sales and follow up of customer inquiries.
• Maintain showroom presentation and stock.
• General admin and reception duties.
• Answer incoming video calls and support JURA Live studio.
• Assist customers and provide excellent service.

Skills

Sales experience

Customer service

Communication

Autonomy / initiative

MS Office

Education

Year 12 or higher

Tools

Microsoft Office

Job description

Do you love coffee? Are you interested in joining a global branded premium company?And do you want to help bring exceptional coffee machines into each and every Australian household?

JURA Australia is looking for a Retail Assistant to join our Showroom team for a variety of functions, including customer facing duties, providing outstanding customer service, supervising the showroom and other general duties.

Another part of the role includes JURA Live, which is a one-on-one video learning experience whereby our customers can receive tailored product demonstrations, sales advice, and support from the comfort of their own home. As the Retail Assistant, you will be required to answer all incoming video calls, live from our studio at Head Office.

We are looking for someone who is passionate about coffee, proactive, willing to learn, while working in a small team.

Key responsibilities:

Key role:

• Sales and following up of customers inquiries
• Have a strong understanding of all JURA products and assist with all customers needs
• Responsible for the operation of our premium JURA Live studio
• Answer all incoming video calls from customers – both from their home and from the POS

Supporting roles:

• A point of contact in the Hospitality Centre, assisting customers and demonstrating a high level of customer service.
• Maintaining showroom presentation and stock.
• General troubleshooting for coffee machines
• Performing entries for coffee machines for service bookings
• Respond promptly to all queries and assist to resolve any issues
• Processing customer invoices, including handling cash and card payments and general administration/reception tasks as required
• Answering customer enquiries via telephone and email.
• General admin and receptionist duties
• Perform other duties as requested by your manager

Competencies and experience required (job related):

• Proven sales record within a retail environment.
• Educated to Year 12 or higher
• Exceptional communication and customer service skills
• Highly presentable and well-groomed
• Has initiative and can work autonomously
• Ability to work in front of a camera
• Ample knowledge of Microsoft Office products