Restaurant Team Lead - High-Volume Café

Twelve Apostles Cafe; Princetown; On-site; AUD 70,000 - 90,000; Full time

Job summary

Twelve Apostles Café, operated by Elizabeth Andrews Catering, on Victoria's Great Ocean Road, seeks an experienced Restaurant Manager to lead the front-of-house team and support the Site Manager in daily operations.

You will coach staff, ensure exceptional service, manage shifts, handle customer enquiries, and collaborate with the kitchen to deliver memorable guest experiences while upholding food safety and RSA requirements.

Qualifications

• Minimum 1–2 years experience in hospitality supervisory or team leader role (essential).
• Experience working in high-volume cafés, restaurants, tourism venues, or similar environments.
• Outstanding leadership and people management skills.
• A passion for delivering exceptional customer experiences.
• Strong organisational skills with the ability to prioritise multiple tasks.
• Excellent communication and problem-solving abilities.
• Experience with POS systems and cash handling.
• Current RSA Certificate (essential).
• Availability to work weekends, public holidays, and peak tourism periods.
• Full Australian working rights, ability to be based near the Great Ocean Road.

Responsibilities

• Support the Site Manager in the day-to-day operation of the café, restaurant, Grab & Go service, and functions.
• Lead and supervise Front of House team members during your allocated shifts.
• Ensure exceptional customer service is consistently delivered across all service areas.
• Coordinate daily service, allocate staff responsibilities, and monitor workflow.
• Provide coaching, training, and ongoing support to team members.
• Assist with onboarding and developing new employees.
• Handle customer enquiries and resolve complaints professionally and efficiently.
• Support stock control, ordering, and inventory management.
• Ensure food safety, RSA, workplace health and safety, and company policies are followed.
• Assist with opening and closing procedures, cash handling, and end-of-day reconciliation.
• Work collaboratively with the kitchen team to ensure seamless service.
• Maintain high standards of cleanliness, presentation, and venue readiness at all times.
• Act as the Site Manager in their absence when required.

Skills

Leadership

Communication

Problem solving

Time management

Education

RSA Certificate

Tools

POS systems

Cash handling

Job description

Twelve Apostles Café, operated by Elizabeth Andrews Catering, on Victoria's Great Ocean Road, seeks an experienced Restaurant Manager to lead the front-of-house team and support the Site Manager in daily operations.

You will coach staff, ensure exceptional service, manage shifts, handle customer enquiries, and collaborate with the kitchen to deliver memorable guest experiences while upholding food safety and RSA requirements.