Restaurant Supervisor

Harrisons; Port Douglas; On-site; AUD 60,000 - 80,000; Full time

Job summary

A multi-award-winning fine dining establishment in Port Douglas is seeking a Restaurant Supervisor to manage evening service and mentor staff. The ideal candidate will have over 3 years of front-of-house experience, strong wine knowledge, and a calm demeanor under pressure. This role offers a competitive hourly rate and a beautiful resort location.

Benefits

Competitive hourly rate

Paid training

Career progression opportunities

Beautiful resort location

Family-owned culture

Qualifications

• 3+ years’ experience in premium or fine dining venues required.
• Proven shift-lead or supervisor experience necessary.
• Availability for 5 evening shifts per week; minimum 12-month commitment expected.

Responsibilities

• Lead evening service and manage team briefs and floor plans.
• Uphold fine dining standards and guest recovery.
• Train and manage section waiters and runners.

Skills

Front-of-house experience

Wine knowledge

Communication skills

Calm under pressure

Education

WSET Level 2 or equivalent

Tools

POS systems

Job description

Overview

Title: Restaurant Supervisor (Full-time, Hourly)

Location: Harrisons Restaurant, Sheraton Grand Mirage Resort, Port Douglas QLD

Start: ASAP (12‑month minimum commitment)

About Harrisons

Harrisons is a multi‑award‑winning, family‑owned fine dining restaurant led by Michelin‑Star chef Spencer Patrick. We deliver warm, polished service with modern, tropical glamour.

The opportunity

We trade 7 days and are seeking a hands‑on Restaurant Supervisor to assist with leading evening service across five nights per week. You set the tone on the floor—refined, personable, unflappable—and help grow and mentor a tight, professional team.

Responsibilities

• Lead evening service: team briefs, floor plan, section allocations, standards checks
• Uphold fine dining standards: sequence of service, guest recovery, VIP recognition
• Provide wine and beverage leadership: confident recommendations, pairings, stock oversight
• Train, coach and performance‑manage section waiters and runners
• Liaise with kitchen on pacing, dietary needs, and menu changes
• Maintain RSA, hygiene, and compliance standards
• Support scheduling and labour control within target
• Contribute to continuous improvement and guest experience initiatives

Must‑haves

• 3+ years’ front‑of‑house experience in premium or fine dining venues
• Proven shift‑lead or supervisor experience
• Strong wine knowledge (able to guide pairings; WSET a plus)
• Availability for 5 evening shifts per week; minimum 12‑month commitment
• Calm under pressure; excellent communication and guest rapport
• WSET Level 2+ or equivalent wine certification
• Experience with set menus, degustations, and events
• POS competency (we can add system names)

What you’ll enjoy

• Competitive hourly rate + penalty rates, paid training
• Work with an acclaimed kitchen and curated wine list
• Career progression as our leadership structure grows
• Beautiful resort location with an air‑conditioned, newly refurbished dining room
• Warm, family‑owned culture in global resort setting—professional, supportive, and genuinely hospitable

How to apply

Send your CV and a short note on your favourite wine pairing to our team. Only shortlisted candidates are contacted.