Restaurant Supervisor

Catering HQ Group; Penrith City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Lunch on shift

Coffee discount

Supplier discounts

Career progression

Training opportunities

Job summary

Catering HQ is seeking a hands-on supervisor to lead the catering department across our Sydney, Melbourne and events teams. You will engage with customers, learn their preferences, and ensure top quality service.

With a minimum of 2 years in a similar role, you’ll manage rostering, train new staff, and drive improvements in service and presentation. A friendly, professional attitude and attention to detail are essential in this fast-paced environment.

Qualifications

• Must have a minimum of 2 years’ experience in a similar role.
• Excellent supportive and leadership skill set.
• Exposure to rostering and people development.
• Have a strong customer service focus.
• Professional, upbeat and friendly personality.
• Exceptional attention to detail.
• Positive and flexible attitude.
• Highest level of presentation and grooming standards.
• Fantastic people management skills and professional nature.
• Confidence to take charge and own the result, yet humble enough to listen and learn.
• Honest and results focused - able to give and receive genuine feedback and take action as needed.
• Innovative - proven experience of genuinely implementing new ideas.

Responsibilities

• Communicate with co-workers and management to solve problems and improve quality and service.
• Assist in the opening and/or closing of the catering department as per the company checklist guidelines.
• Initiate dialogue and develop rapport with customers by learning their names, favourite drinks and food items.
• Understand and anticipate customer needs and aim to exceed these requirements.
• Training new employees and motivating them in their role.
• Assist in reaching business goals and objectives as set out by management.

Skills

2+ years experience

Leadership skills

Customer service

Attention to detail

Presentation & grooming

People management

Problem solving

Adaptable

Job description

THE BRAND

Catering HQ is a family run company that was established in 1996. We currently have 20 fabulous venues across Sydney, Melbourne and now Cairns. We believe in striving for excellence at all times and pride ourselves on having an experienced and dedicated team who love their work and their work environment. At Catering HQ we are always looking to adapt to evolving market trends for our restaurants, cafés and events. This allows our menus and décor to be fresh, interesting and inviting to our guests. We are known for delivering high quality meals and exceptional customer service.

DUTIES & RESPONSIBILITIES

• Communicate with co-workers and management to solve problems and improve quality and service
• Assist in the opening and/or closing of the catering department as per the company checklist guidelines.
• Initiate dialogue and develop rapport with customers by learning their names, favourite drinks and food items
• Understand and anticipate customer needs and aim to exceed these requirements
• Training new employees and motivating them in their role
• Assist in reaching business goals and objectives as set out by management

KEY QUALITIES

• Must have a minimum of 2 years’ experience in a similar role
• Excellent supportive and leadership skill set
• Exposure to rostering and people development
• Have a strong customer service focus
• Professional, upbeat and friendly personality
• Exceptional attention to detail
• Positive and flexible attitude
• Highest level of presentation and grooming standards
• Fantastic people management skills and professional nature
• Confidence to take charge and own the result, yet humble enough to listen and learn
• Honest and results focused - able to give and receive genuine feedback and take action as needed
• Innovative - proven experience of genuinely implementing new ideas

WHY JOIN US?

• Lunch on us while on shift
• Discount on Coffee while on shift
• Discounts from our suppliers such as Vittoria Coffee
• Career Progression
• Internal and external training opportunities

The team at Catering HQ work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future – for our customers and for each other. If you feel you possess these qualities and are interested in becoming a part of the team, please .

Only shortlisted candidates will be contacted.