Restaurant Manager

at; City Of Swan; On-site; AUD 60,000 - 80,000; Full time

Job summary

A renowned Australian hospitality venue in Guildford seeks a Restaurant Manager to oversee daily operations at the Rose & Crown Hotel. The ideal candidate will lead the front-of-house team, ensuring exceptional guest experiences and operational efficiency. With a focus on leadership and training, you will work closely with management to drive revenue and uphold high service standards. If you are passionate about hospitality and delivering memorable experiences, we want to hear from you.

Qualifications

• 3+ years of experience in a restaurant or F&B management role.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Experience in a Pub or larger style venue.
• Knowledge of local suppliers and F&B trends.

Responsibilities

• Oversee daily FOH operations, ensuring high-quality service.
• Lead pre-service briefings and service standards training.
• Manage bookings, floor plans, and table allocations.
• Recruit, train, mentor, and schedule FOH staff.
• Resolve guest complaints effectively and diplomatically.

Skills

Leadership

Customer service

Communication

Knowledge of WA liquor licensing

Education

Diploma or Certificate III/IV in Hospitality

Tools

POS systems

Booking systems like NowBookIt, ResDiary

Job description

We are opening a new restaurant Rose Lane & expanding the crew

Due to expansion other jobs available

Role Highlights

• Duty Manager F&B
• Head Barman 'cocktail'

Location: Rose & Crown Hotel, Guildford, WA
Reports to: General Manager

WA oldest Hotel is seeking a Restaurant Manager to oversee daily front-of-house operations supporting our strong Operational Management team. We offer 3 different dining experiences (Posh Convict & 1841 Garden, both ALC; our soon-to-open Rose Lane Asian-inspired Cocktail Bar). You will deliver exceptional guest experiences, ensure efficient service delivery with 20+ staff on a shift, liaise with the kitchen and bar management teams, and help drive revenue through superior service, team culture, and operational discipline.

Operations & Service

• Oversee daily FOH operations, ensuring consistent, high-quality service
• Lead pre-service briefings and service standards training
• Manage bookings, floor plans, and table allocations using reservation systems

Leadership & Staffing

• Recruit, train, mentor, and schedule FOH staff
• Foster a positive and accountable team culture aligned with the hotel’s values
• Conduct performance appraisals and manage underperformance constructively

Customer Experience

• Resolve guest complaints effectively and diplomatically
• Monitor and respond to guest feedback from online platforms
• Build relationships with regular patrons and special event clients
• Collaborate with the GM on targets, cost controls
• Manage labour costs, shift efficiency, and daily reconciliation accountability
• Ensure compliance with RSA, hygiene, and F&B licensing regulations
• Work closely with GM, Head Chef, Bar Manager, and Events Manager
• Support functions, weddings, and events with staffing and floor coordination

Selection Criteria

• 3+ years of experience in a restaurant or F&B management role
• Strong leadership and team-building skills
• Excellent customer service and communication abilities
• Knowledge of WA liquor licensing and RSA compliance
• Experience with POS and booking systems (e.g. NowBookIt, ResDiary)
• Experience in a Pub or larger style venue or multi-outlet hospitality environment
• Knowledge of local suppliers and F&B trends
• Hospitality qualifications (Diploma or Certificate III/IV in Hospitality)
• Hands-on leader with a "lead by example" style
• Calm under pressure, solution-oriented
• Flexible with evenings, weekends
• Knowledgeable & passionate about food, wine, and hospitality
• We are a family-owned & operated venue that values our employees
• Rose & Crown has a long history of retention; winners of the acclaimed AHA national best bistro in a pub
• Salary & hours will be based on your skill base & experience
• We require an organised individual focused on delivering memorable experiences to our guests and community
• If you are interested in joining the Rose & Crown Hotel, we would love to hear from you: [e-mail]