Restaurant General Manager (RGM) - Cranbourne North

FAQs; Australia; Remote; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay rates

On the job training and development

Flexibility to suit your lifestyle

Job summary

KFC is seeking a Restaurant General Manager (RGM) in Australia to lead a dynamic team and ensure excellence in team member experience, customer experience, and business growth. You will recruit, train, mentor staff, oversee daily operations, manage budgets and labour costs, maintain safety and food quality, and drive KPIs related to sales and profitability.

As an RGM, you will foster a positive work environment, implement marketing initiatives, address customer feedback, and ensure compliance

Qualifications

• Proven experience as an Assistant Restaurant Manager or equivalent leadership role.
• Strong understanding of financial performance metrics including profit & loss, labour management and inventory control.
• Excellent communication, leadership and interpersonal skills with a focus on Team Member and Customer Experience.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Passion for delivering exceptional experiences and driving business success.
• Ability to train and develop a dynamic team.

Skills

Leadership

P&L & cost control

Communication

Multi-tasking

Customer experience

Team development

Job description

As the #1 leader in our business, the Restaurant General Manager (RGM) holds ultimate accountability for the Restaurant's success. You will be responsible for leading a dynamic team while ensuring exceptional performance in all areas of Restaurant operations. This role requires a hands-on approach to ensure the Restaurant consistently delivers excellence in the Team Member Experience, Customer Experience, and Business Growth.

The RGM drives a positive work environment, recruiting, training, and mentoring staff to ensure high performance. The role also involves overseeing daily operations to maintain safety, cleanliness, and food quality standards, while ensuring our Team Members follow company policies and procedures.

Additionally, the RGM is tasked with achieving key performance indicators (KPIs) related to sales, profitability, and customer satisfaction. They manage financial aspects such as budgets, inventory, and labour costs to optimise efficiency and growth. Ensuring compliance with regulations, addressing customer feedback, and implementing marketing initiatives are also central to this role, with the ultimate goal of driving business success and delivering exceptional Team Member and Customer experiences.

As an RGM, you'll bring:

• Proven experience as an Assistant Restaurant Manager
• Strong understanding of financial performance metrics, including profit and loss, labour management, and inventory control
• Excellent communication, leadership, and interpersonal skills, with a focus on Team Member and Customer Experience
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously
• Passion for delivering exceptional experiences and driving business success
• Ability to train and develop a dynamic team

What we offer you?

• Competitive pay rates
• On the job training and development
• Flexibility to suit your lifestyle

KFC is committed to creating a diverse and inclusive environment where everyone feels they belong. We are proud to be an equal opportunity employer, and as such, all applicants will receive equal consideration for employment for which they qualify.