Restaurant And Bar Reservation Executive

W Hotels; Sydney; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Discounts on hotel rooms

Marriott training programs

Wellbeing programs

Employee Assistance Program

Job summary

W Sydney is seeking a Beverage & Food Executive in Sydney, NSW, to focus on daily planning of B&F operations and manage guest inquiries, activations, reporting, and B&F administration.

The role collaborates with the hotel marketing team to design or adjust menus, templates and collaterals, while assisting B&F leadership with day-to-day tasks. Previous hospitality experience is required.

Qualifications

• Previous experience in a similar role within the hospitality industry.
• Possess excellent verbal and written communication skills, Microsoft Office skills, and exceptional attention to detail.
• Strong understanding and ability to use software applications such as Sevenrooms, OPERA, InDesign & Canva.

Responsibilities

• Manage phone interactions professionally according to brand guidelines.
• Anticipate guest service needs and capture guest preferences to tailor service.
• Build relationships with Talent, potential clients and existing clients front-of-house.
• Verify reservation information and enter booking data into SEVENROOMS.
• Coordinate group reservations and private events for B&F venues.
• Follow up selling techniques to maximize property revenue.
• Oversee setup and backend of B&F software systems like SEVENROOMS and IRIS.

Skills

Guest service

Communication skills

Attention to detail

Microsoft Office

Tools

Sevenrooms

OPERA

InDesign

Canva

Job description

Additional Information
Job Number26116479
Job CategoryFood and Beverage & Culinary
Location31 Wheat Road, Sydney, New South Wales, Australia, 2000 VIEW ON MAP
ScheduleFull Time
Located Remotely? N
Position Type Non-Management
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.
CURATING ORIGINALITY TAKES TALENT
W Sydney is now casting for a Beverage & Food Executive who is guest focused and a multitasker with an eye for detail! If you are passionate about curating diverse and authentic experiences for our guests, creating memories for a lifetime, and working in team with fun-loving individuals who go above and beyond to deliver exceptional experiences to our guests then this exciting role is for you. This role will focus on the daily planning of B&F operations and assists with managing guest enquiries, activations, reporting and B&F administration. The role will work closely with the hotel marketing team to create or modify menu designs, menu templates and collaterals for B&F. Assist the B&F leadership in day-to-day tasks as directed. Some other responsibilities will include (but not limited to):

• Ensure that all phones are managed in a professional manner according to brand guidelines.
• Anticipate guest service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Ensure that your presence is made in front of house areas and that relationship building with both Talent, potential clients and existing clients is at the forefront of your day.
• Verify all B&F reservation information with callers to ensure accuracy and enter all reservation booking information into SEVENROOMS.
• Accommodate and document special requests in an accurate and efficient manner.
• Explain guarantee, group surcharge and cancellation policies to callers.
• Answer guest questions about different B&F venues (e.g., hours of operation, venue concept, menu offering, restricted dates, promotions, and special events).
• Coordinate all group reservations and private use events for all B&F venues.
• Follow "up selling" techniques and sales strategies to maximize property revenue.
• Manage setup and back end of all B&F related software systems like SEVENROOMS and IRIS.

Requirements

• Previous experience in a similar role within the hospitality industry
• Possess excellent verbal and written communication skills, Microsoft office skills, and exceptional attention to detail.
• Strong understanding and ability to use software applications such as Sevenrooms, OPERA, InDesign & Canva

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• 'Great Places to Work' certified

MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Restaurant and Bar Reservation Executive Sydney, NSW, AU