Resolutions Specialist - After-Sales Support & Solutions

IKEA; Sydney; Hybrid; AUD 58,000 - 60,000; Full time

Benefits offered by this job

15% Co-worker discount

Low-cost meals and drinks

Uniform provided

Free parking

Benefits membership

Novated leasing

Superannuation salary sacrifice

Fitness Passport

Bonus programme

Loyalty programme

Job summary

IKEA is seeking a Customer Service Representative (Resolutions) to join our Remote Meeting Point team in Tempe NSW. You will provide after-sales support across phone, email, chat and other touchpoints, balancing customer satisfaction with business needs.

The role requires contact-centre experience, strong empathy, and ability to stay calm under pressure. Training is onsite for four weeks (9:00–17:00), after which rosters will be set. Hybrid working arrangements are available.

Qualifications

• Experience in a contact centre or customer service environment.
• Strong problem-solving skills and ability to investigate issues.
• Excellent verbal and written communication with empathy.
• Ability to manage multiple tasks and stay calm under pressure.

Responsibilities

• Provide after-sales support across phone, email, chat and other channels.
• Investigate issues and work with internal teams to resolve cases.
• Capture customer feedback to drive improvements.
• Document interactions accurately in IKEA systems.
• Deliver high-quality customer experiences with care and empathy.

Skills

Customer service

Communication

Problem-solving

Multitasking

Teamwork

Digital systems

Job description

IKEA is seeking a Customer Service Representative (Resolutions) to join our Remote Meeting Point team in Tempe NSW. You will provide after-sales support across phone, email, chat and other touchpoints, balancing customer satisfaction with business needs.

The role requires contact-centre experience, strong empathy, and ability to stay calm under pressure. Training is onsite for four weeks (9:00–17:00), after which rosters will be set. Hybrid working arrangements are available.