Residential HVAC Service & Solutions Technician

Network Plumbing Group of Companies; Sydney; On-site; AUD 94,000 - 114,000; Full time

Benefits offered by this job

Vehicle provided

Commission and bonuses

Phone and uniforms

Job summary

Network Plumbing Group of Companies is expanding its residential Air Conditioning team in Terrey Hills, NSW. We’re seeking technicians who diagnose, service and repair HVAC systems, communicate clearly with customers and present repair or upgrade options to improve comfort.

Prior residential HVAC experience is preferred; strong customer service skills are essential. Commission and a vehicle are offered, with potential for high earnings for top performers.

Qualifications

• Residential HVAC experience required.
• Strong customer service and communication skills.
• Ability to diagnose and explain repair options to customers.

Responsibilities

• Diagnose, service and repair residential HVAC systems.
• Understand customer needs and explain findings clearly.
• Present repair, replacement and upgrade options.
• Quote replacement systems when appropriate.
• Follow up on opportunities and deliver an outstanding customer experience.
• Coordinate with installation teams when larger installations are required.

Skills

Residential HVAC experience

Customer service

Strong communication

Education

4th-year HVAC apprentices

Job description

HVAC Service & Solutions Technician – $45–$55/hr + Commission + Vehicle

Network Plumbing Group of Companies – Terrey Hills NSW

Network is growing its residential Air Conditioning team and is looking for technicians who are technically strong, great communicators and enjoy helping customers. The focus is residential maintenance, repairs, replacements and upgrades rather than construction and new builds. You'll meet customers in their homes, diagnose what's happening and help them understand their repair, replacement or upgrade options.

Key responsibilities

Diagnose, service and repair residential HVAC systems

Understand what the customer needs

Clearly explain what you've found

Present repair, replacement and upgrade options

Quote replacement systems where appropriate

Follow up opportunities

Deliver an outstanding customer experience

Hand larger installations to dedicated install teams

About you

Residential HVAC experience

Strong 4th-year apprentices with great customer skills are also encouraged to apply

$45–$55/hr + super, depending on experience

Commission and performance bonuses

High performers can earn $10,000+ per month in additional commission

Phone and uniforms provided

Strong flow of residential opportunities

Industry-leading technology and systems

Dedicated customer service, dispatch and installation teams

Regular technical and professional training

Career progression opportunities

About us

Network is a growing residential Air Conditioning, Plumbing, Electrical, Roofing and Handyman service company. Air Conditioning is what we do. People are our business. We believe that if we look after our people, they'll look after our customers.

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