Home Services Lead

unitingcareqld

Toowoomba Regional

On-site

AUD 81,000 - 86,000

Full time

5 days ago

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Benefits offered by this job

Salary packaging (up to $15,900) + $2,

Not-for-profit salary packaging

Penalties & allowances

Employee discounts across retailers

12 weeks paid parental leave + 2 weeks

Job summary

BlueCare is seeking a Home Services Lead for the Toowoomba Aged Care Facility to oversee day-to-day delivery of food services, cleaning and laundry, ensuring person-centred care, safety, and consistently high standards across home environments.

This hands-on leadership role involves coaching and developing a team, coordinating rostering and operations, and driving service performance while fostering positive relationships with residents, families and internal stakeholders.

Qualifications

Certificate IV or Diploma in Leadership & Management (or willingness to complete).
A relevant trade or operational qualification (e.g. Certificate IV in Hospitality, Commercial Cookery or similar).
Food Safety Supervisor Certification.
Ability to satisfy probity checks in line with BlueCare policies.

Responsibilities

Lead the day-to-day delivery of food services, cleaning, and laundry services.
Coach, support, and develop your team, building a strong, accountable, and engaged culture.
Ensure services are delivered safely, efficiently, and to a consistently high standard.
Oversee workflow, rostering, and operational performance.
Maintain compliance with food safety, infection control, and quality standards.
Build positive relationships with residents, families, and internal stakeholders.
Identify opportunities to improve service delivery and enhance the customer experience.
Contribute to a culture of continuous improvement, quality, and care.

Skills

Leadership

Team coaching

Communication

Problem solving

Education

Certificate IV or Diploma in Leadership & Management

Trade or operational qualification (e.g. Hospitality or Cookery)

Food Safety Supervisor Certification

Job description

Home Services Lead | BlueCare | Toowoomba Aged Care Facility

Employment Term: Permanent Full Time Monday to Friday (must have availability to work weekends when required)

Location: Toowoomba Aged Care Facility

Remuneration: $39.21 per hour + Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with BlueCare

We're looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.

About the role:

As our Home Services Lead , you will play a pivotal role in delivering high-quality, person-centred services across home environments-ensuring every interaction reflects care, safety, and excellence. This is a hands‑on leadership role where you'll guide your team, oversee daily operations, and drive service performance, creating a positive experience for residents, families, and stakeholders alike.

In this role, you will:

Lead the day-to-day delivery of food services, cleaning, and laundry services
Coach, support, and develop your team, building a strong, accountable, and engaged culture
Ensure services are delivered safely, efficiently, and to a consistently high standard
Oversee workflow, rostering, and operational performance
Maintain compliance with food safety, infection control, and quality standards
Build positive relationships with residents, families, and internal stakeholders
Identify opportunities to improve service delivery and enhance the customer experience
Contribute to a culture of continuous improvement, quality, and care

Role requirements:

As an experienced service operations leader , ideally within aged care, healthcare, or a similar environment, you'll be self‑motivated, proactive, and bring strong leadership capability. You'll empower your team to deliver safe, high‑quality, person‑centred services, while reinforcing the importance of food safety, compliance, and continuous improvement. You'll demonstrate:

Strong knowledge of food safety, infection control, and service standards, supported by experience in a regulated environment
Experience leading teams across kitchen operations, cleaning and/or laundry services
Proven leadership capability, including coaching, rostering, and building a positive team culture
A proactive approach to problem‑solving, organisation, and continuous improvement
Effective communication and interpersonal skills, with the ability to engage with residents, families, and stakeholders

Essential qualifications & licences:

Certificate IV or Diploma in Leadership & Management (or willingness to complete)
A relevant trade or operational qualification (e.g. Certificate IV in Hospitality, Commercial Cookery or similar), or equivalent supervisory experience (essential)
Food Safety Supervisor Certification
Ability to satisfy all required probity checks in line with legislation and BlueCare policies

Employee Benefits:

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference
BlueCare is proudly part of the UnitingCare Family, we'd love you to be too
Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly