Resident Experience Leader

Irt Australia; Nowra; On-site; AUD 70,000 - 95,000; Full time

Job summary

IRT Australia is seeking a Resident Relationship Manager to support four Shoalhaven retirement villages, including Greenwell Gardens, Culburra Place, Basin Shores and Sarah Claydon. You will be a trusted contact for residents, manage communications, onboarding, contracts, and contribute to improving resident wellbeing and village life.

This full-time role involves travel between sites, opportunities for development, and a supportive not-for-profit environment with competitive pay.

Qualifications

• This role requires strong interpersonal skills and a customer-centric approach.
• Experience coordinating with multiple sites is a plus.
• Ability to travel across villages is essential.

Responsibilities

• Serve as a trusted contact for residents across four villages.
• Coordinate communications between residents and village teams.
• Oversee resident onboarding and manage tenancy/contract processes.
• Support wellbeing initiatives and contribute to a vibrant village life.

Job description

IRT Australia is seeking a Resident Relationship Manager to support four Shoalhaven retirement villages, including Greenwell Gardens, Culburra Place, Basin Shores and Sarah Claydon.

You will be a trusted contact for residents, manage communications, onboarding, contracts, and contribute to improving resident wellbeing and village life.

This full-time role involves travel between sites, options for development, and a supportive not-for-profit environment with competitive pay.