Resident Engineer Australia

Ciena Corporation; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Ciena Corporation in Melbourne seeks a Resident Engineer to provide on-site technical support for our optical transport and network management solutions. You will be the primary technical contact, analyze network issues, and deliver recommendations across OTN, DWDM, ROADM, and switching technologies.

The ideal candidate has a Bachelor’s degree in Electrical Engineering or Computer Science and 2–5 years of experience in technical support within the telecom equipment industry, with hands-on work

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, or related field.
• 2–5 years of experience in technical support within telecom equipment industry.
• Experience with OTN, Broadband, Photonics, DWDM, ROADM, and switching technologies.
• Experience with OME 6500, RLS, and Waveserver platforms.
• Experience writing automation scripts or workflows using Python or similar.
• Ability to diagnose, troubleshoot, and debug complex system-level issues on fiber optic transport and switching equipment.
• Knowledge of fiber optic transport protocols and data communications protocols.

Responsibilities

• Deliver on-site and remote technical support for Ciena optical transport and network management products.
• Analyze network issues and recommend technical solutions to customers and internal stakeholders.
• Evaluate product performance and provide input for improvements.
• Create and publish customer-facing documentation (MOPs, RCA reports) and conduct health checks.
• Serve as primary technical contact for customer troubleshooting and issue resolution.
• Co-ordinate with development engineering to resolve escalated issues.
• Facilitate cross-team communication to address incidents and systematic issues.

Skills

Python scripting

OTN technology

DWDM/ROADM

Optical switching

Fiber optic tech

Education

Bachelor's degree in Electrical Engineering or Computer Science

Tools

OME 6500

RLS

Waveserver

Job description

## Resident Engineer AustraliaPostuler: Remote-Australia: Full time: Publié aujourd'hui: R031620As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Reporting to the Director, Global Technical Support, this Resident Engineer role provides on-site technical expertise for a strategic customer in Melbourne, Australia. The position contributes to the reliability, performance, and ongoing operation of Ciena optical transport and network management solutions. The role partners with customers and internal teams to resolve complex network issues and deliver technical recommendations.How you will make an impact:* Deliver on-site and remote technical support for Ciena optical transport and network management products, including 6500, RLS, Waveserver, and MCP.* Analyze network issues and recommend technical solutions to customers and internal stakeholders.* Evaluate product performance and serviceability and provide input for product improvements.* Create, review, validate, and publish customer-facing documentation, including MOPs and RCA reports, and conduct audits and network health checks.* Act as the primary technical contact for customer troubleshooting, technical assistance, and issue resolution.* Resolve escalated customer issues through product simulation, problem isolation, and coordination with development engineering teams.* Facilitate communication across development, services, and sales teams to address incidents, troubleshooting activities, and systematic issues.The must haves:* Education: Bachelor's degree in Electrical Engineering, Computer Science or related field/discipline.* Experience: 2-5 years' experience in technical support, preferably with an equipment vendor in the telecommunications equipment industry.* Application of OTN, Broadband, Photonics, DWDM, ROADM, and switching/transport technologies and products.* Experience with OME 6500, RLS, and Waveserver optical transport platforms.* Experience writing automation scripts or workflows using Python or similar technologies.* Ability to diagnose, troubleshoot, and debug complex system-level issues on fiber optic telecommunications transport and switching equipment.* Utilization of fiber optic transport and/or switching protocols and data communications protocols.Nice to haves:* Application of network management applications and integrated platform components used to monitor and maintain customer networks.* Experience using optical test equipment.* Ability to prioritize and respond to customer issues and requests.* Experience addressing interoperability issues between Ciena products and external vendor equipment.* Background in complex problem analysis and decision-making.* Experience working in collaborative environments focused on knowledge sharing.* Excellent oral and written communication skills.#LI-SG1