Residence Manager

Aeralife; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Salary packaging benefits

Novated leasing and vehicle financing

Discounted private health insurance

Employee Assistance Program (EAP)

Staff referral program

Job summary

Aeralife Northcote is seeking an experienced Residence Manager to lead a multidisciplinary team and deliver outstanding resident outcomes in a compliant aged care environment.

You will drive quality, governance and workforce leadership across the residence while building strong relationships with residents, families and external stakeholders.

Qualifications

• Registered nurse with current AHPRA registration.
• Qualification in management, business or related field (or working towards).
• Minimum three years in a leadership role within residential aged care.

Responsibilities

• Provide overall leadership and management of the residence.
• Lead, coach and develop multidisciplinary teams to achieve resident and employee outcomes.
• Drive a positive, engaged workplace culture and ensure high-quality, person-centred care.

Skills

Aged care leadership

Clinical governance

Workforce leadership

Stakeholder engagement

Quality improvement

Communication

Analytical skills

Education

Nurse registration (AHPRA RN)

Management or business qualification

Tools

Care management software

Regulatory reporting systems

Job description

An outstanding leadership opportunity has become available for an experienced and motivated Residence Manager to join Aeralife Northcote.

As the leader of the residence, you will be responsible for creating a high-performing aged care community where residents receive exceptional care, employees feel supported and engaged, and operational outcomes are consistently achieved.

Leading a multidisciplinary team, you will oversee all aspects of the home's operations including resident experience, clinical governance, workforce leadership, quality and compliance, occupancy, financial performance and continuous improvement.

Working closely with your Regional Operations Manager and supported by dedicated teams across Quality, Governance & Risk, Operations, People & Culture, Finance, Procurement, IT and Marketing, you will have the opportunity to drive meaningful outcomes for residents, families and employees while contributing to the continued success of Aeralife.

The Opportunity

This is a key leadership role responsible for the overall performance and day-to-day management of the residence.

You will lead and inspire a team of clinical, lifestyle, hospitality and operational professionals to deliver exceptional resident outcomes while ensuring compliance with the Aged Care Quality Standards, Aged Care Act and organisational expectations.

Success in this role will be achieved through strong leadership, effective workforce management, a commitment to continuous improvement and a genuine passion for creating a positive experience for residents, families and employees.

Key Responsibilities

• Provide overall leadership and management of the residence
• Lead, coach and develop multidisciplinary teams to achieve exceptional resident and employee outcomes
• Drive a positive, engaged and accountable workplace culture
• Ensure the delivery of safe, high-quality, person-centred care and services
• Maintain compliance with the Aged Care Quality Standards, Aged Care Act 2024 and all relevant regulatory requirements
• Oversee workforce planning, rostering and staffing to ensure appropriate coverage and skill mix
• Drive continuous improvement initiatives and accreditation readiness
• Build trusted relationships with residents, families, healthcare providers and external stakeholders
• Manage resident feedback, complaints, incidents and service delivery outcomes in line with organisational standards
• Monitor and improve quality, clinical, operational and financial performance indicators
• Ensure effective AN-ACC processes, funding optimisation and documentation practices
• Manage clinical supply procurement and departmental reporting requirements
• Support occupancy growth and positive customer experiences through strong stakeholder engagement

About You

You are a passionate and experienced aged care leader who enjoys building high-performing teams, creating positive resident experiences and delivering strong operational outcomes.

To be successful in this role, you will bring:

• Current AHPRA registration as a Registered Nurse
• Undergraduate, graduate or postgraduate qualifications in Management, Business or a related discipline (or currently working towards)
• Minimum three years' experience in a leadership role within residential aged care
• Demonstrated experience managing successful accreditation, re-accreditation and compliance outcomes
• Strong understanding of the Aged Care Act 2024, Aged Care Quality Standards and regulatory environment
• Experience leading and developing multidisciplinary teams
• Strong clinical governance, quality management and continuous improvement experience
• Sound understanding of AN-ACC funding, documentation and aged care performance metricsStrong financial, operational and workforce management capabilities
• Excellent communication, stakeholder engagement and relationship-building skills
• Strong analytical, problem-solving and decision-making capabilities
• Excellent computer literacy and experience using electronic care management systems
• Current NDIS Worker Screening Check (or ability to obtain)

About Aeralife Northcote

At Aeralife Northcote, you'll thrive in a striking modern home bathed in stunning natural light and surrounded by enchanting outdoor spaces. Our welcoming atmosphere supports independence with amenities like a library, landscaped gardens for reflection, and a private dining room for special family celebrations. Join us to work in a setting that values both resident well-being and employee satisfaction, offering a rewarding and inspiring environment.

Why Join Aeralife?

• Grow Your Own Staff Referral Program – earn rewards for referring quality candidates to join our team
• Ongoing learning and professional development opportunities to support your career growth
• A positive, inclusive and highly supportive workplace culture built on our values of Passion, Innovation, Empathy and Respect
• Employee Assistance Program (EAP) offering confidential wellbeing and counselling support for you and your immediate family
• Salary packaging benefits to help maximise your take-home pay
• Novated leasing and vehicle financing options
• Discounted private health insurance
• Exclusive employee discounts and lifestyle benefits including travel, holidays, technology, electronics, home appliances and home essentials through our Aeralife Benefit Partners Program
• Employee Reward and Recognition Programs that celebrate individual and team achievements
• Paid Infection Prevention Control Lead Training and Study Leave

About Aeralife

Aeralife is a proudly Australian-owned and operated aged care provider with more than 20 years of experience delivering premium residential aged care services.

Across our homes in Victoria and New South Wales, we are committed to creating safe, welcoming and vibrant communities where residents can live with dignity, purpose and connection.

Guided by our core values of Passion, Innovation, Empathy and Respect, we strive to create environments where residents receive exceptional care and our people are empowered to thrive.