Reservations Manager - Rydges Sydney Central

Rydges Hotels & Resorts; Council of the City of Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading hotel chain in New South Wales seeks a Reservations Manager to oversee the daily operations of the Reservations Department. You will focus on driving revenue and shaping guest experiences from booking to check-out. The ideal candidate has proven hotel reservation experience and strong leadership skills. This role offers career growth opportunities and extensive employee discounts.

Benefits

Incredible team member discounts

50% off stays at EVT hotels

$2 movie tickets

Winter and summer savings at Thredbo

Rapid career growth opportunities

Local community involvement

Qualifications

• Proven experience in hotel reservations or a similar front office role.
• Strong knowledge of hotel systems such as Opera and iVvy.
• Skilled in forecasting and achieving revenue targets and budgets.

Responsibilities

• Oversee reservation operations across all booking channels.
• Manage room inventory and allocations to maximise occupancy and revenue.
• Lead, train, and support the reservations team.

Skills

Proven experience in hotel reservations or a similar front office role

Strong knowledge of hotel systems such as Opera and iVvy

Skilled in forecasting and achieving revenue targets and budgets

Excellent communication skills

Demonstrated leadership ability

Strong decision-making and problem-solving under pressure

Highly organised with a focus on accuracy

Customer-focused with a commitment to delivering quality results

Job description

Reservations Manager - Rydges Sydney Central

Rydges Sydney Central is part of EVT, and being a part of EVT means believing in changing the game. Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo.

About Rydges
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests.

About the Role
As Reservations Manager at Rydges Sydney Central, you’ll lead the charge in coordinating and overseeing the daily operations of the Reservations Department, with a sharp focus on driving revenue and delivering accurate forecasting. Working closely with Revenue, Sales, and Operational teams, you’ll play a key role in shaping the guest experience — from the moment of booking right through to check-out.

Skills & Experience

• Proven experience in hotel reservations or a similar front office role.
• Strong knowledge of hotel systems such as Opera and iVvy.
• Skilled in forecasting and achieving revenue targets and budgets.
• Excellent communication skills — confident, clear, and audience-aware.
• Demonstrated leadership ability with a focus on team development.
• Strong decision-making and problem-solving under pressure.
• Highly organised with a focus on accuracy and task completion.
• Customer-focused with a commitment to delivering quality results.

Key Responsibilities

• Oversee reservation operations across all booking channels, ensuring accuracy and efficiency.
• Manage room inventory and allocations to maximise occupancy and revenue.
• Lead, train, and support the reservations team to deliver exceptional service.
• Collaborate with Sales, Marketing, and Operations to develop pricing strategies and packages.
• Handle escalated guest enquiries and ensure a seamless booking experience.
• Monitor performance metrics, generate reports, and maintain reservation systems.

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

We are an equal opportunities employer and welcome applications from all qualified candidates.