Reservations Consultant Hamilton Island | Cruise Whitsundays

Journey Beyond; Airlie Beach; On-site; AUD 50,000 - 70,000; Full time

Job summary

A leading tourism group is seeking a motivated Reservations Consultant based in Hamilton Island. In this permanent full-time role, you'll manage customer bookings and provide exceptional service. The ideal candidate will have strong customer service and sales skills, with at least one year of experience. Accommodation can be arranged, and the role offers a positive work environment with generous employee benefits.

Benefits

Generous discounts on Journey Beyond travel

Attractive salary

Study Assistance Policy

Employee Referral Policy

Private Health discounts

Discounts on Journey Beyond merchandise

Qualifications

• Minimum 1 year’s customer service/sales experience.
• Self-motivated and adaptable with high attention to detail.
• Confident with technology and task prioritization.

Responsibilities

• Manage bookings via email, phone, web chat, and Custom Linc.
• Stay updated on products, timetables, and promotions.
• Process booking payments accurately.

Skills

Customer Service Skills

Sales Skills

Proficient with MS Office

Excellent written and spoken communication

Education

Certificate II in Tourism or Business Admin

Tools

Customlinc or similar reservation platform

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the Role

We are seeking a motivated and enthusiastic individual to join our Reservations team as a Reservations Consultant

This is a permanent full-time position based on Hamilton Island. Reporting to the Customer Service & Sales Manager, the Reservations Consultant will be the first point of contact for our customers, assisting them with enquiries and booking their ideal experiences.

This role is based at Hamilton Island Marina and will require you to live on Hamilton Island. Accommodation on Hamilton Island can be arranged through Cruise Whitsundays. Rent will be processed through payroll deductions fortnightly. You will also be responsible for paying for your own utilities.

Key responsibilities

• Stay updated on Cruise Whitsundays products, timetables, and promotions.
• Manage bookings via email, phone, web chat, and Custom Linc.
• Process booking payments and finalise end-of-day cash ups accurately.
• Finalise Quality Assurance bookings and apply promotions.
• Book third-party providers and adhere to Reservations Policies and Procedures.
• Prepare necessary paperwork for operations and respond to customer feedback.

About You

You have a passion for the Tourism Industry with a real commitment to delivering the best standards of customer service. You are self-motivated, competent, adaptable with an eye for detail and demonstrate exceptional administration and sales skills.

To be successful in this role, you will have/be the following:

• Strong Customer Service and Sales Skills
• Proficient with MS Office and general administrative skills
• Confident with the use of technology and communication devices
• Excellent written and spoken communication skills
• Ability to multi-task competing priorities and a solution-based problem solver
• High energy, motivated team player
• High attention to detail and high standard of delivery
• Familiar with Customlinc or similar reservation platform (desirable)

• Minimum 1 year’s customer service/sales experience
• Hamilton Island based Consultants: Driver’s License (desirable)
• Certificate II in Tourism or Business Admin (desirable)

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be reviewed and progressed as they are received, so don’t wait apply now!