Reservations Agent

IHG Hotels & Resorts; City of Melbourne; On-site; AUD 45,000 - 60,000; Part time

Job summary

A leading hotel group in Victoria is seeking a casual Reservations Agent to join their team. This role involves answering reservation queries, resolving guest issues, and providing local recommendations. Ideal candidates will have hotel experience and a passion for customer service. The position offers a rotating roster with a range of benefits including paid birthday leave and flexible work options.

Benefits

Paid birthday leave

Enhanced parental leave

Flexible work options

Health days

Accommodation and food & beverage discounts

Qualifications

• Previous hotel experience in reservations and/or front office environment.
• Ability to deliver great customer service.
• Flexible to work rotating roster shifts.

Responsibilities

• Answering reservations queries for upcoming stays or in-house guests.
• Resolving guest issues to improve satisfaction.
• Showcasing local area knowledge.

Skills

Dynamic personality

Superior communication skills

Customer service

Local area knowledge

Tools

Opera

Job description

InterContinental Hotels Group (IHG) are one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.

InterContinental Sorrento Mornington Peninsula opened in August 2022 and is a 108-room design orientated hotel in the heart of Sorrento on the Mornington Peninsula. We are focused on bringing the InterContinental personalised service to life. At InterContinental Sorrento Mornington Peninsula, we are here to make each of our valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.

InterContinental Sorrento Mornington Peninsula, is seeking a casual Reservations Agent to join our charming, confident, and internationally minded team who knows how to exceed guest expectations. You'll need to be in the know about current Mornington Peninsula trends, experiences and product knowledge to create a customized experience for your guests' every time.

A little taste of your day to day

• Answering reservations queries for upcoming stays or in house guests
• Resolving guest issues and using their feedback to improve guest satisfaction
• Showcasing your knowledge of the local area sharing recommendations of events, places of interests and restaurants
• Leading the way as a brand ambassador

What We Need From You

• Ideally you will have previous hotel experience in a reservations and/or front office environment and a real passion for delivering great customer service.
• You're known for your dynamic personality and superior communication skills.
• The roles hours of work will be a rotating roster shifts between 7am to 11pm over 7 days.
• Opera knowledge is highly desirable.

What We Offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days.

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG and we know you will be too. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.