Research Manager, Banking and Financial Services

Resources Group; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Superannuation

Flexible working

Job summary

Resources Group is seeking a Research Manager to lead Banking and Financial Services insights in Sydney. In this senior client-facing role you will partner with the Client Director to manage a flagship banking client, shaping CX and NPS research and influencing decision making.

You’ll bring 5+ years in market research, strong knowledge of banking, and proven ability to present to senior stakeholders. The role offers a competitive AUD 110,000–140,000 plus super, with flexible working and

Qualifications

• 5+ years' experience in market research or insights (agency or client-side).
• Strong understanding of the banking and financial services landscape.
• Proven experience delivering CX and NPS research and metrics.
• Confident communication and presentation skills, with experience engaging senior stakeholders.
• Strong project management capability and commercial awareness.
• A collaborative mindset and appetite to deepen client partnerships.

Responsibilities

• Manage and grow a flagship banking client.
• Work closely with the Client Director to steer research programs.
• Lead CX and NPS research initiatives and translate insights into action.
• Present findings to senior stakeholders and clients.

Skills

Client facing

Presentation skills

Stakeholder engagement

Project management

Commercial awareness

Education

Bachelor's degree in Market Research or related field

Job description

Research Manager, Banking and Financial Services

Research Manager, Banking and Financial Services Sydney $AUD 110-140,000 + Super (Negotiable) - (posted Jul 29 2026)

Job Spec: Step into a high-impact, senior client-facing role with Australia's leading business intelligence and market research partner to the financial services sector.

This highly respected firm works at the intersection of customer insight, product innovation, and commercial strategy, supporting major banks to make smarter, customer-led decisions. Known for its deep financial services expertise and trusted client partnerships, the business delivers research that doesn't sit on a shelf - it directly shapes marketing, product, and brand strategy across the bank.

As Senior Research Manager, you'll work closely with the Client Director to manage and grow a flagship banking client.

This is a highly client-visible role, with direct exposure to senior stakeholders across the client organisation, including:

• Marketing & Insights teams - understanding customer advocacy, strengthening relationships, and powering high-impact acquisition campaigns


• Product teams - identifying growth opportunities, optimising product performance, and shaping customer-led propositions


• Brand & Strategy teams - staying ahead of industry and competitor trends, refining strategic direction, and driving loyalty and market share growth.

What you'll bring

• 5+ years' experience in market research or insights (agency or client-side)


• Strong understanding of the banking and financial services landscape


• Proven experience delivering CX and NPS research and metrics.


• Confident communication and presentation skills, with experience engaging senior stakeholders


• Strong project management capability and commercial awareness


• A collaborative mindset and appetite to deepen client partnerships.

What's on offer

• A supportive, high-performing, and genuinely collaborative team culture


• Direct exposure to tier-1 banking and financial services clients


• Ongoing development and mentoring from senior industry leaders


• Competitive salary package, 26 days leave, plus flexible working arrangements.

About Resources Group

Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.