Rental Sales Assistant/ Quality Inspector

Jacob Group; Katoomba; On-site; AUD 60,000 - 80,000; Full time

Job summary

A prominent car rental business in Katoomba is seeking a Rental Sales Assistant to provide exceptional customer service. The role involves face-to-face and phone communication, vehicle detailing, and administrative duties. Ideal candidates should have at least two years of experience in a customer service role, a driver's license, and a sense of urgency. Benefits include staff discounts, mentoring, and career progression opportunities in a supportive team environment.

Benefits

Staff discounts

Mentoring from day 1

Genuine career progression opportunities

Qualifications

• Minimum two years customer service experience in hospitality, retail or similar.
• Must have a current driver’s license.
• Willing to undertake a National Police Check.

Responsibilities

• Be the first point of contact with customers through various communication channels.
• Enter bookings, open and close rentals.
• Detail vehicles for next rental.
• Take accurate photographs of vehicles for record keeping.

Skills

Customer service experience

Attention to detail

Computer literacy (Word, CRM, Email)

Sense of urgency

Job description

Rental Sales Assistant/ Quality Inspector

Be the first point of contact for Hertz Katoomba to our amazing customers. This role involves daily face-to-face, phone, and email communication. We focus on quick turnaround of vehicles and detailing to a high standard for re-renting.

Job Summary:
We are an award-winning car rental business based in Katoomba. Representing the world leader in car rental - Hertz, our team provides a service that is second to none.

About the Role:
Be the first point of contact with our customers via face-to-face, phone or email. We are looking for someone with high attention to detail, a sense of urgency, and who puts the customer at the centre of everything they do.

Main Duties:

• Entering bookings into our system, opening and closing rentals, and detailing the vehicles for our next customer
• Administration - receiving bookings face to face, email or phone
• Administration - opening and closing rentals
• Detailing - vacuuming and washing vehicles ready for the next rental
• Record keeping – taking accurate photographs of every vehicle, then uploading them into the app before each rental

Skills, Experience and Attributes:

• Minimum two years customer service (hospitality, retail or similar)
• Must have a current driver’s license – condition of employment
• Administration experience is beneficial but not necessary
• Computer literate – word, CRM, email
• Sense of urgency
• National Police Check - or willing to undertake a police check

Culture:
Be a part of something big. Every role plays a part in the overall smooth operations of our business. We have a friendly and professional working environment where we support each other to be successful. We value honesty, integrity and hard work.

Benefits:
We offer staff discounts, mentoring/coaching from day 1, genuine career progression opportunities and a great team environment.

This is a brilliant opportunity for an individual passionate about customer service who wants a change from general retail or hospitality.