Rental Operations Agent / Customer Service Representative

avisbudget; Cambridge; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive rate + loadings

Employee discounts on car rental

Full training provided

Wellbeing programme

EAP 24/7

Job summary

Avis Budget Group is seeking a Rental Operations Agent for a casual ongoing role at Hobart Airport. You will interact with customers on the counter, promote services, and handle bookings. You’ll also assist with cleaning and vehicle inspections to maintain high standards.

We offer full training, a supportive team, and opportunities to grow within the company. This role requires a valid driver’s license and availability for at least four days a week.

Qualifications

• Must have a full and valid driver’s license.
• Availability to work a minimum of 4 days per week.
• Experience in retail, hospitality, customer service, or related roles.
• Ability to work in fast-paced environments while delivering exceptional service.
• Comfortable learning and using computer systems to input rental information.

Responsibilities

• Interact with customers face-to-face, promoting Avis Budget Group products and services.
• Complete rental transactions, contracts and bookings.
• Clean the interior and exterior of vehicles according to standards.
• Inspect vehicles for damages from previous rentals.

Skills

Customer service

Retail experience

Cash handling

Sales orientation

Team player

Education

High school diploma

Tools

POS software

Vehicle inspection tools

Job description

Working for our world-famous Car Rental brand based at the Hobart Airport in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.

Casual ongoing role - Hobart Airport based

Full training provided to help you achieve your goals & reach your potential

Supportive, friendly, and caring culture

Large, stable global organisation

Opportunity to grow and move internally within our business

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of our vehicles according to company standards.
• Inspecting vehicles for any damages that occurred during the previous rentals.

What we’re looking for

• Applicants must have a full and valid driver's licence
• This is a casual position that requires a minimum availability of 4 days per week (as this is an ongoing role, we couldn't consider Working Holiday visa holders at this stage)
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme (EAP) provided by Converge - 24/7 support for your mental health and wellbeing
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About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Cambridge

Tasmania

Australia